We are seeking a Lead Salesforce Business Analyst to play a pivotal role in the ongoing development of a dynamic mobile web application built on the Salesforce platform, including Service Cloud and Experience Cloud. This is a leadership position suited for someone with 5+ years of experience in Salesforce-based business analysis, exceptional communication skills, and a passion for human-centered digital products.
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Responsibilities
- Own the full product lifecycle from ideation through delivery and continuous improvement
- Translate strategic business goals into scalable Salesforce solutions
- Lead refinement of complex business requirements, and oversee documentation of process flows and user stories
- Drive analysis of business needs, identifying risks and high-value opportunities for impact
- Guide the organization and prioritization of user stories into epics and phases
- Act as a liaison between business units, design, and technical teams to ensure alignment and clarity
- Lead stakeholder engagements, providing demos, training, and guidance
- Support and lead backlog grooming in collaboration with the Product Manager and Scrum Master
- Oversee UAT planning and ensure end-user readiness for new features and releases
- Collaborate with design resources to ensure excellent UX/UI and adherence to accessibility standards
- Review performance metrics and lead evaluations of system change requests
- Author and oversee the creation of knowledge base content, release notes, and training materials
- Stay current with Salesforce platform capabilities and guide effective product decision-making
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- 5+ years of experience as a Salesforce Business Analyst
- Deep experience with Salesforce Service Cloud and Salesforce Experience Cloud
- Strong skills in UX/UI design tools and principles
- Experience in Agile/Scrum environments with cross-functional teams
- Proven track record in leading requirement discovery and documentation
- Ability to manage and mentor junior analysts and guide team deliverables
- Strong analytical thinking and stakeholder communication skills
- Experience supporting UAT and QA with an emphasis on quality delivery
- Proficiency in creating detailed documentation for business and end users
- English level B2+ or higher
- Familiarity with accessibility standards in digital products
- Experience working on mobile web applications
- Background in disaster services, humanitarian aid, or social impact organizations
- Knowledge of financial service integrations within Salesforce
- International projects with top brands
- Work with global teams of highly skilled, diverse peers
- Healthcare benefits
- Employee financial programs
- Paid time off and sick leave
- Upskilling, reskilling and certification courses
- Unlimited access to the LinkedIn Learning library and 22,000+ courses
- Global career opportunities
- Volunteer and community involvement opportunities
- EPAM Employee Groups
- Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn