EPAM Systems provides 24/7 support services for users of a major Cloud platform.
The Support team is distributed across multiple locations. We are hiring a Cloud Support Engineer to extend our multi-language team, based in Minato-ku, Tokyo, Japan.
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Responsibilities
- Provide support to customers using various Cloud Platform products, solutions and APIs
- Offer 24x7 technical assistance as part of a global support team
- Adhere to notification and escalation procedures
- Maintain communication standards for operational issues with business units
- 3+ years of experience as a Systems Admin or Network Engineer
- Proficient in Linux/UNIX and Windows Server environments
- Skilled in setting up monitoring, performing performance audits, and optimizations
- Familiar with networking concepts such as NAT, DNS, firewalls, basic routing, and load balancing
- Experienced with network protocols (TCP, UDP, HTTP/HTTPS, REST, and SOAP), as well as layer-2/3/4 technologies, routing protocols (OSPF, BGP, and EIGRP), IP-based network balancing, and security practices and tools (VPN and IPSEC)
- Experienced in troubleshooting Linux system performance issues related to CPU, memory, I/O, and SQL
- Native or Fluent Korean communication
- Business level English (B1+ and higher according to the CEFR, or 750 and higher points on TOEIC)
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- Experience with virtual machines (Google Compute Engine, VMware, Amazon EC2), and knowledge of BigQuery, Cloud Storage, and CloudSQL
- Proficient coding skills in Java, Python, C++, or similar languages, and familiarity with MongoDB and Hadoop on VMs
- Experience managing distributed systems and clusters, an understanding of web and mail protocols (HTTP, TLS, SMTP), and the ability to train others in ITIL/ITSM processes, contributing to process improvement
- By choosing EPAM, you're getting a job at Great Place To Work-Certified™ in 2024 , Glassdoor's Top 100 Best Places to Work in 2023 & one of Most Loved Workplace, as recognized by Newsweek , 2021 - 2023
- Your voice matters. At EPAM, employee ideas are the driving force behind our business. You'll be part of a supportive workplace where everyone is respected and included
- Through extensive opportunities for internal training and self-development, including workshops, online courses, and mentoring programs, you'll learn, contribute, and grow with us
- You'll be challenged while working side-by-side with some of the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices
•EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees and our communities
•Since EPAM Japan was incorporated in 2018, we have been constantly expanding our team and capabilities in Tokyo, the capital of the world's third-largest economy
•We have top-notch multilingual specialists who are experts in consulting, designing, and engineering to achieve digital transformation for businesses, especially in financial services, life science, automotive, real estate, and retail
•With a proactive, creative, diverse team, we offer our clients solutions that envision digitalization in their systems, products, and services. We are here to make an impact in our community and beyond