We are seeking an experienced Azure Cloud Support Engineer to join our dynamic IT operations team. The ideal candidate will have a strong background in Azure, Intune, and O365 products, coupled with solid knowledge in Windows Server systems administration. You will play a critical role in ensuring the stability and performance of our cloud and on-premises environments while supporting our enterprise infrastructure services.
This is a fully remote position that offers you the flexibility to work from any location in Armenia, whether it's your home or well-equipped offices in Yerevan or Gyumri.
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Responsibilities
- Provide L3 support for Azure cloud services, including troubleshooting and resolving technical issues
- Manage and maintain enterprise infrastructure components such as ADDS, MS CA, DNS, and DFS
- Monitor system performance, implement routine automation, and perform configuration and maintenance tasks
- Collaborate with cross-functional teams to ensure seamless integration and operation of Azure services (AVD, Compute, AKS, Databases)
- Utilize security tools such as MS Defender and Azure DLP to enhance our security posture
- Support and manage Microsoft productivity and enterprise management stacks (O365, Exchange, SCCM, SCVMM, SCO, SCOM, SCDPM)
- Follow ITIL processes and leverage ITSM tools like ServiceNow for incident and change management
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- Proven experience as an Azure Cloud Support Engineer or similar role
- Strong knowledge of Azure, Intune, and O365 products
- Experience in Windows Server systems administration, performance monitoring, and troubleshooting
- Familiarity with enterprise infrastructure services (ADDS, MS CA, DNS, DFS)
- Good understanding of ITIL processes and experience with ITSM tools
- Proficiency in English (B1+ level)
- Experience with bare-metal infrastructure and on-premises virtualization (Hyper-V)
- Knowledge of security best practices and compliance frameworks
- Certifications in Azure or related technologies
- We connect like-minded people:
- Delivering innovative solutions to industry leaders, making a global impact
- Enjoyable working environment, whether it is the vibrant office or the comfort of your home
- Opportunity to work abroad for up to two months per year
- Relocation opportunities within our offices in 55+ countries
- Corporate and social events
- We invest in your growth:
- Leadership development, career advising, soft skills and well-being programs
- Certifications, including GCP, Azure and AWS
- Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly, Cloud Guru
- Free English classes with certified teachers
- We cover it all:
- Participation in the Employee Stock Purchase Plan
- Monetary bonuses for engaging in the referral program
- Comprehensive medical & family care package
- Four trust days per year for personal needs
- Discounts for fitness clubs
- Benefits package (hotels, restaurants, stores and services)