We are seeking an experienced Azure Cloud Support Engineer to join our dynamic IT operations team. The ideal candidate will have a strong background in Azure, Intune, and O365 products, coupled with solid knowledge in Windows Server systems administration. You will play a critical role in ensuring the stability and performance of our cloud and on-premises environments while supporting our enterprise infrastructure services.
Experience the freedom of remote work from anywhere in Kyrgyzstan, whether it's the comfort of your home or our modern office in Bishkek.

#LI-DNI

Responsibilities

Provide L3 support for Azure cloud services, including troubleshooting and resolving technical issues
Manage and maintain enterprise infrastructure components such as ADDS, MS CA, DNS, and DFS
Monitor system performance, implement routine automation, and perform configuration and maintenance tasks
Collaborate with cross-functional teams to ensure seamless integration and operation of Azure services (AVD, Compute, AKS, Databases)
Utilize security tools such as MS Defender and Azure DLP to enhance our security posture
Support and manage Microsoft productivity and enterprise management stacks (O365, Exchange, SCCM, SCVMM, SCO, SCOM, SCDPM)
Follow ITIL processes and leverage ITSM tools like ServiceNow for incident and change management

Requirements

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Proven experience as an Azure Cloud Support Engineer or similar role
Strong knowledge of Azure, Intune, and O365 products
Experience in Windows Server systems administration, performance monitoring, and troubleshooting
Familiarity with enterprise infrastructure services (ADDS, MS CA, DNS, DFS)
Good understanding of ITIL processes and experience with ITSM tools
Proficiency in English (B1+ level)

Nice to have

Experience with bare-metal infrastructure and on-premises virtualization (Hyper-V)
Knowledge of security best practices and compliance frameworks
Certifications in Azure or related technologies

We offer

We connect like-minded people::
- Delivering innovative solutions to industry leaders, making a global impact
- Enjoyable working environment, whether it is the vibrant office or the comfort of your home
- Opportunity to work abroad for up to two months per year
- Relocation opportunities within our offices in 55+ countries
- Corporate and social events
We invest in your growth::
- Leadership development, career advising, soft skills and well-being programs
- Certifications, including GCP, Azure and AWS
- Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly, Cloud Guru
- Free English classes with certified teachers
We cover it all::
- Monetary bonuses for engaging in the referral program
- Comprehensive medical & family care package
- Six trust days per year (sick leave without a medical certificate)
- Coverage of psychology sessions of your choice
- Discounts for fitness clubs and sports programs
- Benefits package (sports activities, a variety of stores and services)

EPAM Kyrgyzstan is a team of technologists and innovators united by a passion for technology. In 2022, we opened our first office in Bishkek that works with the world's leading companies across many different industries. EPAM builds a continuously learning organization and helps its employees reach their full potential and achieve their professional goals through learning. Our agile methodologies, client collaboration frameworks, engineering excellence programs, and hybrid teams offer many career paths and development opportunities.

Azure Cloud Support Engineer

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