EPAM Systems provides 24/7 support services for users of a major Cloud platform.
The Support team is distributed across multiple locations. We are hiring a Cloud Support Engineer to extend our multi-language team, based in Minato-ku, Tokyo, Japan.
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Responsibilities
- Provide support to customers using various Cloud Platform products, solutions and APIs
- Offer 24x7 technical assistance as part of a global support team
- Adhere to notification and escalation procedures
- Maintain communication standards for operational issues with business units
- 3+ years of experience as a Systems Admin or Network Engineer
- Proficient in Linux/UNIX and Windows Server environments
- Skilled in setting up monitoring, performing performance audits, and optimizations
- Familiar with networking concepts such as NAT, DNS, firewalls, basic routing, and load balancing
- Experienced with network protocols (TCP, UDP, HTTP/HTTPS, REST, and SOAP), as well as layer-2/3/4 technologies, routing protocols (OSPF, BGP, and EIGRP), IP-based network balancing, and security practices and tools (VPN and IPSEC)
- Experienced in troubleshooting Linux system performance issues related to CPU, memory, I/O, and SQL
- Native or Fluent Japanese (JLPT) communication
- Business level English (B1+ and higher according to the CEFR, or 750 and higher points on TOEIC)
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- Experience with virtual machines (Google Compute Engine, VMware, Amazon EC2), and knowledge of BigQuery, Cloud Storage, and CloudSQL
- Proficient coding skills in Java, Python, C++, or similar languages, and familiarity with MongoDB and Hadoop on VMs
- Experience managing distributed systems and clusters, an understanding of web and mail protocols (HTTP, TLS, SMTP), and the ability to train others in ITIL/ITSM processes, contributing to process improvement
- By choosing EPAM, you're getting a job at Great Place To Work-Certified™ in 2024 , Glassdoor's Top 100 Best Places to Work in 2023 & one of Most Loved Workplace, as recognized by Newsweek , 2021 - 2023
- Your voice matters. At EPAM, employee ideas are the driving force behind our business. You'll be part of a supportive workplace where everyone is respected and included
- Through extensive opportunities for internal training and self-development, including workshops, online courses, and mentoring programs, you'll learn, contribute, and grow with us
- You'll be challenged while working side-by-side with some of the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices
-EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees and our communities
-Since EPAM Japan was incorporated in 2018, we have been constantly expanding our team and capabilities in Tokyo, the capital of the world's third-largest economy
-We have top-notch multilingual specialists who are experts in consulting, designing, and engineering to achieve digital transformation for businesses, especially in financial services, life science, automotive, real estate, and retail
-With a proactive, creative, diverse team, we offer our clients solutions that envision digitalization in their systems, products, and services. We are here to make an impact in our community and beyond