We are seeking an experienced Azure Cloud Support Engineer to join our dynamic IT operations team. The ideal candidate will have a strong background in Azure, Intune, and O365 products, coupled with solid knowledge in Windows Server systems administration. You will play a critical role in ensuring the stability and performance of our cloud and on-premises environments while supporting our enterprise infrastructure services.
Experience the freedom of remote work from anywhere in Georgia, whether it's the comfort of your home or our modern office in Tbilisi and coworking spaces in Batumi and Kutaisi.

#LI-DNI

Responsibilities

• Provide L3 support for Azure cloud services, including troubleshooting and resolving technical issues
• Manage and maintain enterprise infrastructure components such as ADDS, MS CA, DNS, and DFS
• Monitor system performance, implement routine automation, and perform configuration and maintenance tasks
• Collaborate with cross-functional teams to ensure seamless integration and operation of Azure services (AVD, Compute, AKS, Databases)
• Utilize security tools such as MS Defender and Azure DLP to enhance our security posture
• Support and manage Microsoft productivity and enterprise management stacks (O365, Exchange, SCCM, SCVMM, SCO, SCOM, SCDPM)
• Follow ITIL processes and leverage ITSM tools like ServiceNow for incident and change management

• Proven experience as an Azure Cloud Support Engineer or similar role
• Strong knowledge of Azure, Intune, and O365 products
• Experience in Windows Server systems administration, performance monitoring, and troubleshooting
• Familiarity with enterprise infrastructure services (ADDS, MS CA, DNS, DFS)
• Good understanding of ITIL processes and experience with ITSM tools
• Proficiency in English (B1+ level)

• Experience with bare-metal infrastructure and on-premises virtualization (Hyper-V)
• Knowledge of security best practices and compliance frameworks
• Certifications in Azure or related technologies

• We connect like-minded people:
  • Delivering innovative solutions to industry leaders, making a global impact
  • Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
  • Opportunity to work abroad for up to two months per year
  • Relocation opportunities within our offices in 50+ countries
  • Corporate and social events
• We invest in your growth:
  • Leadership development, career advising, soft skills and well-being programs
  • Certifications, including GCP, Azure and AWS
  • Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly, Cloud Guru
  • Free English classes with certified teachers
• We cover it all:
  • Participation in the Employee Stock Purchase Plan
  • Monetary bonuses for engaging in the referral program
  • Comprehensive medical & family care package
  • Five trust days per year (sick leave without a medical certificate)
  • Benefits package (sports activities, a variety of stores and services)