What you'll do:

The primary function is to provide commercial support such as order management, order entry, price checking, order clearing, compliance, complaint handling, coordination of delivery and billing.
Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representative to handle a variety of pre-sales or post-sales service functions. Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements. Resolves problems by applying established policies, procedures and tactics.
• Manage and support the export business processes from the order entry until the shipment is delivered and invoiced
• Keeps close connection to Production Network and DC team to ensure high on-time delivery performance and whilst customer stock level in DC is minimized
• Point of reference for customers for all types of commercial requests: solve complex, high impact problems.
• Participates regular operational calls with key customers to sustain and ensure close cooperation and improve Order Management process
• Drive customer loyalty through increased productivity, improved value and through a high performance culture.

Qualifications:

• Bachelor's degree (BS/BA) from an accredited institution or equivalent professional degree

Skills:

• Fluent English language knowledge
• German language knowledge is an advantage, but not a must
• Professional experience in supply chain, order and export management or similar field
• Good to have: In depth knowledge of computerized order management processes, SAP or similar experiences
• Proficient in creative problem solving, conflict resolution, and managing priorities.
• Strong analytical skills required to enter, document and manage orders and customer issues.
• Strong Customer Service Skills.
• Demonstrated ability to take ownership of an assignment and customer satisfaction.
• Adapting and driving change and process improvements.
• Microsoft Office (Word, Excel, Outlook, PowerPoint)

What we offer:

• Competitive compensation and benefits package
• Challenging projects in dynamic collaborative team
• We make your aspirations matter - Eaton encourages internal promotion, whenever possible
• We make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.
• We make your wellbeing matter - We put your health and safety first. Wellness at Eaton is more than a program, it's about changing the environment by offering the right tools to help empower employees to make that happen

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.