Job Description Summary

We are seeking an Order Management Specialist to handle all activities providing the necessary support on pre- and post-contractual administration & management. This position is a part of Back-office team, operating contact between company and customers. Administrator will focus on receiving customers purchase orders, checking delivery dates and dispatch the finished goods. He/she will be in contact with customers via phone or e-mail on daily basics.

Job Description

Roles and Responsibilities

• Process customer orders, ensuring compliance with contract terms (delivery, invoicing, transportation).
• Ensure customer satisfaction and timely resolution of issues for assigned contracts.
• Provide both service agreement, and time and material program management.
• Support sales campaigns for new contracts and proposals.
• Collaborate with internal teams (Sales, Planning, Service, Finance etc.) and external customers.
• Function as liaison between internal organizations and customers for assigned contracts •
• Handle invoicing tasks, including issuing invoices and understanding basic financial and accounting principles.
• Strong focus on operational tasks ensures a dynamic and varied work environment.
• Resolve crisis situations by identifying issues and implementing solutions with the support of team.

• This role requires basic experience in Order Management or a similar field.
• Knowledge level comparable to a Bachelor's degree from an accredited university or college, or a high school diploma with relevant experience
• Proficient in spoken and written English.

• Knowledge of Czech or Slovak is highly advantageous.
• Familiarity with Oracle or other ERP systems (e.g., SAP) is beneficial.
• Experience in international transportation or logistics is an advantage.

• Strong oral and written communication skills.
• Resilient under stress, with strong time management skills in changing conditions.

• Annual Bonus to every full time position
• Monthly contribution 6% from your base salary into your Cafeteria or Pension/Life Insurance
• Additional Monthly contribution 600 CZK into Cafeteria for hourly employees and professional and lead professional band
• Meal vouchers (100 CZK/per day) fully covered by employer
• Two weeks of paid timeoff above local law minimum (6 weeks of paid time off in total)
• We also offer our HealthAhead program, which supports employees in their healthy lifestyle