Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
Pay and Benefits:
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
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The impact you will have in this role:
Being a member of the Relationship Management Team, the Client Relationship Management Senior Associate will serve as a trusted strategic advisor to our clients, partnering to analyze their use of our products and services to provide more efficiency and value resulting in a greater client experience and revenue generation. The individual which fills this role will begin the process of identifying key performance metrics to identify trends and efficiency opportunities for our key relationships. We look to create a simplified data driven approach which we can replicate in order to provide added value and efficiency. The role requires a significant level of internal collaboration to communicate your client's needs. This includes coordination with our Data, Risk , Product, Global Operations and Client Service teams.
Your Primary Responsibilities:
- Deliver proactive account management, including but not limited to understanding client's current use of our products and services, seek additional opportunities for collaboration and partnership through existing or new growth initiatives.
- Develop an in-depth network and knowledge of how clients utilize our service suite in different ways to achieve their best outcomes and share this knowledge.
- Work independently or across teams to resolve client issues in a prompt and professional manner, while escalating critical matters as needed.
- Identify and understand areas where clients can mitigate risk by following established procedures, spotting key errors, and demonstrating strong ethical behavior.
- Act as a trusted consultant to clients by contributing innovative ideas that anticipate and address client needs and add value to enhance the client experience.
- Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk; escalates appropriately.
Qualifications:
- Minimum of 6 years of related experience
- Bachelor's degree preferred or equivalent experience
Talents Needed for Success:
- Knowledge of securities industry and business applications for banks, brokers, investment managers, etc., including knowledge of trade capture, clearance and settlement systems, asset servicing & securities processing, related technology, service bureaus, data vendors, and other partners.
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.