Job Title: Senior Credit Controller
Location: Budapest
Contract terms: Permanent
About us
Diageo is the world's leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. With over 200 brands in 180 countries and a global network of entrepreneurial individuals, our teams blend a diverse range of experience, knowledge and skills. We connect customers and consumers to our iconic products and build innovative experiences that bring people together to celebrate life.
About the role
The Credit Control Team is responsible for improving cash flow and minimising bad & old debt while providing excellent support for the customers and in-market finance teams. The Credit Control team is also responsible for ensuring customer spend payments are processed on time.
Want more jobs like this?
Get jobs in Budapest, Hungary delivered to your inbox every week.
The Senior Credit Controller is the Credit Control Leads first support and backup, their main task is to be responsible for superuser tasks within the team, deliver the services requested by the markets and the targets agreed, has reporting and analytical tasks, is responsible for co-ordinating tasks, training, developing the team and being a role model for them. Responsible for handling the various high-level customers within the geographic region his / her team is responsible for.
- Handle queries and drive issue resolution (log, assign, chase)
- Maintain relationship with customers, with the Business (e.g. Account managers, Finance manager) and internally (e.g. Governance Team)
- Handle customer ledger according to KPIs (reconciliation)
- Maintain process documentation
- Train, mentor,empowere and develop skills of others within the team
- Train newcomers
- Reporting (daily, weekly and monthly reports)
- Find root-causes, prepare analysis and set-up Action Plan
- Actively promote the CARM/Control agenda
- Give input to Cash Forecasting
- Collection of cash to trading terms
- Allocate payments to invoices on accounts
- Handle and prepare direct debit payments for customers
- Reconcile payments from web orders and help handle web accounts
- Answer telephones
- Resolve customer queries including copy invoices, account amendments, proof of deliveries
- Perform credit checks for new customers and open new credit accounts alongside customer services
- Support an annual credit limit review for all customers
- Customer on-boarding in particular, running the Know Your Customer process
- Management and preparation of a monthly bad debt provision
- Preparation of aged debt reports for month end process
- Keep records of important communication with customers
- Support all sales teams, private client, on trade and Hong Kong with accounting requests
- Work alongside the customer services and sales teams to support a fast order to cash process
- Support the Leader (taking part in projects, reporting and analysis)
- Backup person in the absence of the Leader
What you will bring
- University or College degree and 3 years proven experience
- Speaks English fluently (and another European language according to market specifics)
- Has significant financial knowledge, willing to improve day-to-day
- Has strong interpersonal and communication skills
- Ability to analyse measures and to understand business impacts
- Makes suggestions on improvement actions to achieve business goals and improve business performance
- Solution oriented
- Seen as a strong team player and able to work individually
- Solid PC literacy, strong Excel, SAP and Outlook skills required
- Is self-confident, accurate and pays attention to details
Benefits
- Outstanding Family Leave opportunity
- We work without border - you will work with people from all over the world
- You will deal with elite brand portfolio
- Wide variety of thematic events, afterwork activities organized by employee communities
- Product Allowance to purchase company products from the staff shop
- We won the Fittest Workplace Award, of course we have a Gym
- Urban legend is true, we do have a Rooftop Bar
Flexibility
This is key to success in our business and many of our staff work flexibly in many different ways, including part-time and compressed hours. Please talk to us about what flexibility means to you and don'tlet anything stop you from applying.
Diversity statement
Celebrating our inclusive and diverse culture is core to Diageo's purpose of "celebrating life every day everywhere". This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
Weknow that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.