Job Summary:

• Should monitor, control and ensure that ADP clients adhere to the contractual payment terms thereby converting debtors to cash on a timely basis.
• Should focus on the actual billing process. The purpose is to ensure that we have correct data entered to the billing systems (Oracle principally) in order to produce a correct invoicing in agreement with the terms of the client contracts.

• Control that the client's contracts and the data entered in Oracle are correct
• Add the new contract information to our systems
• Prepare the bill runs for various ADP Spain products on a timely basis
• Identify/Anticipate issues and provide proactive solutions
• Respond to clients and internal business associates
• Update process documentation monthly
• Provide continuous improvement ideas and solutions to our systems, tools and procedures
• Review validation errors produced by the system
• Continues Internal Audit reports
• Escalate concerns or difficulties to the Team leader on a timely basis

• Daily interacting with ADP clients through phone, mails and internal tools, to achieve the cash and aged AR targets. Applies the specific collections process and strategies to ensure the individual and team targets are achieved following the department requirements;
• Register all actions taken, payment promises, and amounts disputed in Oracle tool
• Analyse, investigate and reconcile customers' transactions to ensure accurate balance account. Managed unallocated cash or credit notes outstanding on the ledger;
• Provide regular updates on AR progress, cash and aged AR forecast and plans to achieve goals
• Ensure compliance with ADP Policies & Controls and Sox Compliance
• Responsible for working with the external Client to resolve controllable disputes & provide account receivables information
• Responsible for cash allocation and cash reporting
• Drive Continuous improvements/ standardization/ simplification to process, systems, automation and resource structure to be more effective - enabling faster collections and cash application turnaround times, improving cash flow, and driving cost savings
• Timely escalations to first line manager, providing relevant and complete information.
• Update process documentation monthly for any changes;

• Enter correct data to billing systems before beginning of the billing process
• Load volumetric data and add-ons services information to billing systems
• Review validation errors produced by the system
• Produce manual invoices, when needed / requested
• Run the invoicing and distribute to client
• Review of the first invoice of new client, to validate they are setup correctly
• Undertake audit reports and checks on clients each month to ensure the contractual data is correct
• Monitor from a Billing perspective such as big players throughout their entire contract lifecycle
• Support Oracle enhancements project - Short Term quick wins
• Ensure a rotation on the monthly tasks, in order to accommodate all billing runs successfully

• Bachelor's degree with a focus in business or economics recommended or equivalent experience.
• Collection and billing experience required
• Microsoft Office skills essential, advanced level in Excel
• Oracle experience is a plus
• Fluent English and Spanish (written and oral) and communication skills are essential
• Ability to quickly extinguish escalations and drive issue resolution
• Ability to work as part of a team as well as autonomously essential
• Ability to manage multiple tasks effectively
• Ability to work quickly under pressure to meet critical deadlines
• Problem solving, results oriented, well organized

• Accuracy of client invoices produced
• Delivery of the invoices before the deadline established in the monthly schedule
• Cash collected and Bad debt target achievement
• Dispute identification and resolution
• Cash allocation