Diageo is the world's leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose - Celebrating life, every day, everywhere - has an important role in our company, for our people, our diversity, our brands, in how we perform and how we create shared value.
Key Responsibilities:
- Leading the commercial performance of our biggest and most strategic national customers via rigorous commercial management; unlocking growth and maximising sustainable profit delivery
- Relentlessly seeking opportunities to drive our performance forward through great customer management, activation and sell out initiatives
- Creates the conditions for an amazing relationship with the customer through great cross-functional behaviours and ways of working; Own both the day-to-day customer relationship and our long term strategic outlook through effective partnership, negotiation, conflict management/resolution skills. Lead with the ability and confidence to make recommendations and course correct when required to ensure activities are successfully delivered.
- Driving connectivity across our field sales teams nationally, and within our customer teams, in order to drive Diageo's sales out and market share
- Lead excellence in our channel programme activation with rigorous attention to detail and a pride in delivering great outcomes
- Ensure stability of the back office management and constantly look for ways to improve processes on your account and across the team. Hold high accountability that all customer data and information required to support the customer relationship is rigorously and robustly managed
- Most importantly, take this as an opportunity to operate as a leader within the sales organisation & an ambassador for the channel and our brands demonstrating passion, energy & tenacity.
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Key outcomes:
- Delivering annual financial, market share & executional objectives in full
- Development and implementation of a collaborative Joint Business Plan, with focus on 100% implementation to maximise the return on investment to deliver the required brand and profit targets
- Successful activation of commercial & brand building growth drivers based on analysis and core insight into customer strategy and consumer behaviours
- Acting as a leader within the wider Sales team; sharing and helping to embed a culture of coaching and development that improves our commercial capability standards.
- Exceptional results for the customer and Diageo through a sustained commitment to priority outcomes delivered through effective cross-functional ways of working with multiple resources who all implement their specific role in building and supporting a great customer relationship
- Built deep trust with your customer to ensure we are their supplier of choice as we deliver brilliant customer service at every touch point.
Top 3 leadership capabilities for this role:
- Win through Execution
- Shape the future
- Invest in Talent
Essential experience required
Must have commercial experience, with at least 3 years at NAM level (additional, broader cross functional experience is encouraged), that demonstrates:
- Excellent relationship-building skills
- Strong ability to drive problem solving and resolve conflict
- Robust commercial understanding, P&L literacy -highly developed numerical and analytical skills - demonstrating clear analytical rigour and commercial approach with great reporting/excel/system
- High learning agility with commercial curiosity and a track record of exceeding expectation
- A clear ability to interact with senior collaborators and deliver change through different levels
- A pragmatic desire to harness the strengths of the wider team to drive bigger outcomes through a long range view that focuses on company delivery.
Celebrating our inclusive and diverse culture is core to Diageo's purpose of "celebrating life every day everywhere". This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.
Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don't let anything stop you from applying.