Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Qualified candidates will sit in the Central territory of Texas, Kansas, Nebraska or Colorado
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The Senior Manager of Client Services - Public &Labor leads and manages an Account Management team responsible for building strong personal and collaborative partnerships with an assigned book of business to achieve customer satisfaction, retention, and profitable growth and execute cross-sell and conversion initiatives.
Job Description - Fundamental Components:
- Executes retention and grow the book strategy for a book of business to include discussions on service levels and expectations, process improvements, operation of benefit plans, identification of gaps in service levels, and determination of root causes and solution development.
- Provides oversight, training, and direction to the account team; plans, staffs, and organizes timely coordination of goals and projects; provides appropriate and effective training programs and materials for all sales departments.
- Ensures consistent service to constituents by monitoring performance measures and allocating staff resources to meet service expectations.
- Attracts, selects, and retains high-caliber, diverse talent. Develops, motivates, evaluates, and coaches staff on work procedures, renewal processes, proper call handling, and teamwork to deliver excellent constituent service.
- Continually looks for opportunities to increase customer/broker satisfaction and team efficiency.
- Assists with the organization of all activities related to product training and development seminars involving department staff in all locations; performs ongoing monitoring to ensure the desired results are attained.
- Required to communicate with internal and external parties telephonically and/or in person. May require travel to offsite locations for in-person meetings.
- 7-10 years account management experience in healthcare.
- Experience with Microsoft Suite.
- Ability to travel 25% of time within territory (Central- Texas, Kansas, Nebraska, Colorado).
- Health & Life license or ability to obtain.
- Experience in project/process management.
- Bachelor's Degree or equivalent work experience.
The typical pay range for this role is:
$67,900.00 - $165,954.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS Health
We anticipate the application window for this opening will close on: 11/22/2024
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.