Service and Warranty Administrator

DESCRIPTION

We are looking for an experienced Service and Warranty Administrator to join our team specialising in Service for Aftermarket Operations in various UK locations. This role can be located in one of the following Cummins sites - Langley, Cumbernauld, Leeds, and Wellingborough.

This is a permanent contract working 37.5 hours per week. Monday to Friday 8:00am - 4:30pm.

In this role, you will make an impact in the following ways:

• Act as the first point of contact, you will foster positive customer interactions, setting the tone for their entire experience with the branch.
• Developing strong relationships with key customers, you will create trust and loyalty, ensuring repeat business and strengthening customer retention.
• You will play a crucial role in assessing customer needs, ensuring their concerns are understood, and that they receive tailored solutions.
• Through the creation of work orders and gathering relevant information, you will streamline the service process and improve operational efficiency.
• Your proactive communication and understanding of customer needs will directly support efforts to increase business within the branch.
• By offering customers status updates on their requests, you'll help improve their satisfaction and build trust through transparency.
• Acting as the face of the company, your interactions will promote high-quality customer service standards, enhancing the branch's reputation.
• Efficiently managing administrative tasks and work orders, you'll ensure smooth internal processes, supporting overall branch productivity.

• Efficiently manage warranty claims, repair orders, and service quotes, ensuring compliance and smooth operations
• Accurately process claims, identify issues, and collaborate with the service team to resolve shortfalls or rejections
• Work closely with service teams, dealers, and customers to ensure timely management of repair orders and quotations
• Be skilled in systems like Rapidserv and Guidanz for tracking and completing service tasks

• Strong organisational skills and excellent communication skills
• Proficient using computer systems including Microsoft Office (specifically Word and Excel)
• Previous experience in customer service role handing service request would be beneficial