On Site Service Technician - Level II

DESCRIPTION

We are looking for a talented On Site Service Technician - Level II (7/7) to join our team specializing in Service for our Aftermarket Team in Gallivare, Aitik Mine, Sweden.

In this role, you will make an impact in the following ways :

• Diagnose and complete repairs: Serve as a technical specialist to diagnose and complete less complex repairs to Cummins products at a single customer's site.
• Engage customers professionally: Interact with customers courteously and professionally, ensuring prompt and efficient attention to their needs.
• Utilize specialized tools: Apply the use of specialized tools and follow documented procedures and policies to diagnose and complete repairs, including identifying and preparing required parts and tools.
• Coach on maintenance: Provide coaching on preventative maintenance activities and basic repairs completed by customer employees.
• Escalate unresolved issues: Escalate unresolved issues to more experienced On-Site Technicians and/or Supervisor.
• Complete documentation: Accurately complete required documentation, such as service worksheets, timesheets, warranty claims, and quality documents via handwritten forms or business system input screens.
• Maintain cleanliness and operation: Keep the work area and tools clean and in proper working order.
• Adhere to safety policies: Ensure adherence to all relevant Health, Safety & Environmental policies, procedures, and legislation, and report any issues or incidents to site management and your supervisor.

• Technical proficiency: Enjoy working on diesel engines and related systems using mechanical and electronic tools for troubleshooting and repair. Have a strong understanding of both mechanical and electrical systems, and be comfortable using computers and software for investigations and reporting.
• Problem-solving mindset: Possess a problem-solving mentality and a keen eye for identifying and addressing safety issues.
• Customer orientation and independence: Be customer-oriented, able to work independently, and self-sufficient, with the ability to set priorities effectively.
• Strong communication skills: Have strong communicative skills and be fluent in Swedish and English.

• Apprentice Certified Power Generation or Engine Technician (Preferred).
• Basic level field service work experience.
• Intermediate level knowledge of and/or experience with power generation or engine products.
• Locally valid driving permit.