DESCRIPTION

We are looking for a talented onsite Service Administrator to join our team specializing in service for our branch in Fort McMurray, Alberta.

In this role, you will make an impact in the following ways:

• Serve as the first point of contact with customers by phone, email and face-to-face interactions at the branch, developing positive relationships with key customers.
• Identify customer's needs to create basic work orders by gathering pertinent information, provide quotes, develop claims, prepare repair plans and provide status updates to customers (as requested).
• Open and review work orders to ensure accuracy for invoicing and warranty, close work orders once complete.
• Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their Supervisor.

• Requires significant work experience or intermediate level knowledge obtained through education, training or on-the-job experience.
• Excellent customer service skills and the ability to effectively communicate in a positive and professional manner in person, over the phone and via email communications.
• Ideal candidate will be detail-oriented with the ability to multi-task, take ownership and drive a project/task effectively and efficiently.
• Proficiency in Microsoft applications, generating reports and intermediate level computer skills.
• Mechanical background and Payroll/Invoicing experience preferred.
• Please note, this is an onsite role supporting the Service Department at our Branch in Fort McMurray, Alberta.

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.