Skip to main contentA logo with &quat;the muse&quat; in dark blue text.

Service Administrator

AT Cummins
Cummins

Service Administrator

Williston, ND

DESCRIPTION

We are looking for a talented Service Advisor for our Distribution business in Williston, ND.

In this role, you will make an impact in the following ways:

  • Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
  • Identify customer's needs, gather pertinent information, provide quotes, develop claims, prepares repair plans and provide status updates to customers on repair work.
  • Review/create work orders to ensure accuracy for invoicing and warranty.
  • Other administrative task on a need-by-need basis.

RESPONSIBILITIES

Want more jobs like this?

Get jobs in Williston, ND delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.


To be successful in this role you will need the following:

Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.

  • Prior experience in service & and repair, or warranty-related field preferred.
  • Excellent computer skills using multiple software platforms.
  • Ability to thrive in a fast-paced environment with multiple priorities.
  • Ability to escalate technical issues, obtain product technical issue information, and utilize available resources.

Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

QUALIFICATIONS

Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

1.
  1. Talking to customers. Service intake, service scheduling, service quoting, Invoicing.
  2. Cross Train in Parts dept.
  3. Some Admin duties.

Job Service

Organization Cummins Inc.

Role Category On-site

Job Type Office

ReqID 2408636

Relocation Package No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.

Client-provided location(s): Williston, ND 58801, USA
Job ID: Cummins-R-F54724DAD62440BA8E84BD6DF35B6495
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • FSA With Employer Contribution
    • Health Reimbursement Account
    • On-Site Gym
    • HSA With Employer Contribution
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
  • Parental Benefits

    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
  • Office Life and Perks

    • Company Outings
    • Casual Dress
  • Vacation and Time Off

    • Leave of Absence
    • Personal/Sick Days
    • Paid Holidays
  • Financial and Retirement

    • Relocation Assistance
    • Performance Bonus
    • Stock Purchase Program
    • Pension
    • 401(K) With Company Matching
  • Professional Development

    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Tuition Reimbursement