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Parts Specialist

AT Cummins
Cummins

Parts Specialist

Lagos, Nigeria

DESCRIPTION

We are looking for a talented Parts Specialist to join our team specializing in Service for our Sales and Admin - Aftermarket in Ikeja, Nigeria.

In this role, you will make an impact in the following ways:

  • Enhancing Product Support: By providing parts support for both current and new products, you ensure seamless operations and customer satisfaction.
  • Building Strong Relationships: Your efforts in building and maintaining relationships with customers and stakeholders will foster trust and loyalty.
  • Assisting with Complex Parts Identification: Helping stakeholders with complex parts identification will streamline processes and reduce downtime.
  • Ensuring Timely Parts Availability: Ensuring worldwide parts support is available at first shipment for new product launches will enhance customer experience and operational efficiency.
  • Facilitating Solutions for Parts Issues: Supporting the investigation and resolution of parts-related issues will improve product reliability and customer satisfaction.
  • Developing Product Expertise: Your growing expertise will enable you to support all distribution channels effectively and respond to service parts requirements promptly.
  • Supporting QuickServe Readiness: Providing service parts support for QuickServe process readiness will ensure rapid and efficient service delivery.
  • Promoting Ethical Practices: Following policies and procedures to ensure ethical competition and compliance with Health, Safety, and Environmental standards will uphold the company's integrity and reputation.

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RESPONSIBILITIES

To be successful in this role you will need the following:

  • Strong Follow-Through Skills: Ensure tasks and projects are completed efficiently.
  • Technical Engagement: knowledge of Webparts, QSOL and other relevant tools for accurate parts interpretation while also collaborating with the technical team for guidance where needed.
  • SAP Sales Process Knowledge: Manage parts support effectively within the sales framework, generate Sales Quote, Order and Invoices successfully upon transaction request.
  • Customer-Centric Approach: Build and maintain strong relationships with customers and stakeholders, and generate relevant reports and manage process documents for audit purposes.

QUALIFICATIONS

Education/Experience:

  • A minimum of bachelor's degree or higher national diploma in a related field.
  • Customer relationship experience.

Job Service

Organization Cummins Inc.

Role Category On-site

Job Type Exempt - Experienced

ReqID 2405565

Relocation Package No

Client-provided location(s): Ikeja, Lagos, Nigeria
Job ID: Cummins-R-240D01ECC4DE473E8F456620DD63F843
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • FSA With Employer Contribution
    • Health Reimbursement Account
    • On-Site Gym
    • HSA With Employer Contribution
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
  • Parental Benefits

    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
  • Office Life and Perks

    • Company Outings
    • Casual Dress
  • Vacation and Time Off

    • Leave of Absence
    • Personal/Sick Days
    • Paid Holidays
  • Financial and Retirement

    • Relocation Assistance
    • Performance Bonus
    • Stock Purchase Program
    • Pension
    • 401(K) With Company Matching
  • Professional Development

    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Tuition Reimbursement