DESCRIPTION

We are looking for a talented Parts Specialist to join our team specializing in Service for our Sales and Admin - Aftermarket in Ikeja, Nigeria.

In this role, you will make an impact in the following ways:

• Enhancing Product Support: By providing parts support for both current and new products, you ensure seamless operations and customer satisfaction.
• Building Strong Relationships: Your efforts in building and maintaining relationships with customers and stakeholders will foster trust and loyalty.
• Assisting with Complex Parts Identification: Helping stakeholders with complex parts identification will streamline processes and reduce downtime.
• Ensuring Timely Parts Availability: Ensuring worldwide parts support is available at first shipment for new product launches will enhance customer experience and operational efficiency.
• Facilitating Solutions for Parts Issues: Supporting the investigation and resolution of parts-related issues will improve product reliability and customer satisfaction.
• Developing Product Expertise: Your growing expertise will enable you to support all distribution channels effectively and respond to service parts requirements promptly.
• Supporting QuickServe Readiness: Providing service parts support for QuickServe process readiness will ensure rapid and efficient service delivery.
• Promoting Ethical Practices: Following policies and procedures to ensure ethical competition and compliance with Health, Safety, and Environmental standards will uphold the company's integrity and reputation.

• Strong Follow-Through Skills: Ensure tasks and projects are completed efficiently.
• Technical Engagement: knowledge of Webparts, QSOL and other relevant tools for accurate parts interpretation while also collaborating with the technical team for guidance where needed.
• SAP Sales Process Knowledge: Manage parts support effectively within the sales framework, generate Sales Quote, Order and Invoices successfully upon transaction request.
• Customer-Centric Approach: Build and maintain strong relationships with customers and stakeholders, and generate relevant reports and manage process documents for audit purposes.

• A minimum of bachelor's degree or higher national diploma in a related field.
• Customer relationship experience.