DESCRIPTION

We are looking for a talented Engine Field Service Technician - Level II to join our team specializing in Service for our Service Operations Admin and Management in Ikeja, Nigeria.

In this role, you will make an impact in the following ways:

• Efficient Repairs: By diagnosing and completing less complex engine repairs on-site, you'll minimize downtime for customers, ensuring their operations run smoothly.
• Customer Engagement: Your courteous and professional interactions will build strong customer relationships and enhance their overall experience.
• Proactive Service: Anticipating and promptly addressing customer needs will demonstrate your commitment to excellent service.
• Technical Expertise: Using specialized tools and following procedures will ensure high-quality repairs and maintenance, boosting customer confidence in your work.
• Preventative Maintenance: Performing scheduled maintenance will help prevent major issues, extending the lifespan of engines and related components.
• Issue Escalation: Escalating unresolved problems to more experienced technicians ensures that complex issues are handled efficiently, maintaining service quality.
• Accurate Documentation: Completing necessary paperwork accurately will support warranty claims and quality assurance, contributing to the company's reliability.
• Safety Compliance: Adhering to Health, Safety, and Environmental policies will ensure a safe working environment for you and your customers, highlighting your professionalism and responsibility.

• Effective Communication Skills: The ability to develop and deliver clear, multi-mode communications tailored to the unique needs of different audiences.
• Flexibility and Availability: Willingness to work extra hours, including weekends and public holidays, to meet customer demands.
• Local Knowledge: Familiarity with Lagos roads and traffic situations to navigate efficiently and reach customer sites promptly.
• Customer Focus: A strong commitment to understanding and addressing customer needs, ensuring a high level of service and satisfaction.

• Apprentice-trained engine technician (preferred) with a vocational diploma from a relevant technical institution, and basic field service work experience.
• A locally valid driving permit and any necessary licensing for compliance with export controls or sanctions regulations.
• Intermediate knowledge of engine products and customer service experience to effectively meet customer needs.