As a member of the HR Operations, EMEA team this is a fantastic opportunity to join us and be part of a cohesive team focused on HR Operations across EMEA. You will report into the HR Operations Manager and will work with the HR Operations team supporting our EMEA customers. You will provide hands-on HR operational expertise to the business and engage and partner with our wider global HR teams to guide HR projects and processes that underpin our candidate and employee experience globally.

Second point of contact for employees and managers for resolution of more complex HR issues. Documenting all inquiries according to department standards. Provide resolution of complaints and inquiries escalated from Tier 1 team that are more complex. Will partner with either the Center of Expertise (CoE) or HRBP and escalate to Tier 3 when needed.

• Ensure execution of End-to-End processes and all tasks associated from Workday and local Systems (e.g., SAP). Conduct daily HRIS transactional processing in Workday and other related HR Systems.
  
• Support HR COEs Compensation and Benefits for implementing core, common and processes, tasks and overall administration, and ensures continuity and delivery of functional services to users throughout the organisation.
  
• Adhering to appropriate HR Operations KPI's; will Assist HR Service Centre Director in developing standard work, service level agreements and goals for all areas of the department.
  
• Conduct research of issues and provide resolution promptly.
  
• Monitor, and close out tickets in the case management tool, and work with other HR staff members, and HR systems to provide service to all other HR departments.
  
• Ensure that case notes are professionally written and that they thoroughly detail the problem and the proposed resolution
  
• Enhance HR's reputation by accepting ownership for accomplishing new and different requests; explore opportunities to contribute to HR Operations
  
• Identify escalation trends and opportunities for process change and new solutions. Helps identify areas to improve communications and efficiency of operations and implementing changes. Partner with clients in improving processes by recommending solutions and referrals to procedures, SMEs or contracted vendors
  

• Benefits:
  
  • Help with the daily administration of all company benefit programmes through 3rd party administrator, including assignment of new/transferring employees to correct benefit classifications, and ensuring timely application of employee add/drop/changes, implementation of any premium reimbursements or corrections.
    
  • Be the Tier 2 contact for employees and managers regarding benefit related issues, questions and decisions regarding eligibility or other related topics.
    
  • Ensure timely, professional, and legally compliant responses are provided and documented for every situation.
    
  • Document procedures related to benefit administration that are consistent with global programmes, local policies and respective values.
    
  • Help perform regular audits together with carriers to ensure accurate employee enrollment (eligibility, coverage).
    
  • Manage the 3rd party administrator to ensure every aspect of the benefits processes are handled
    
  • Help with activity related to employee benefit communication, ensuring timely distribution of required information. Provide support during open enrollment, open enrollment mailings, assisting employees with enrollment in Workday.
    
  • May be responsible for dependent/spousal verification activities.
    
  • Support Tuition Reimbursement processing and coordination
    
  • Coordinate and administer long term disability and leave management and interface with Payroll
    
  • Help process life insurance claims and processes severances.
    
  • Maintain the Benefits dashboard and run related reports.
    

• Compensation:
  
  • Provide recommendations on pay actions (external offers, promotions, equities, and bonus buyouts) Using survey sources, market references, internal equity, and other data
    
  • Support salary survey submissions and utilise results to develop start rates, site wage proposals, salary structures and equity studies.
    
  • Administer the job description review process
    
  • Support the global administration and communication of annual compensation programmes including salary planning, merit increases, local and global short-term incentive plans, and long-term incentive plans
    
  • Provide compensation support and data management support for special projects including acquisitions and divestitures, large reorganisations, job levelling, job hierarchies, internal and external audits, new government-mandated changes.
    
  • Perform data audits and work payroll interface error reports.
    
  • Contribute to the roll out, communication and ongoing administration of all local and global compensation and rewards programmes
    
  • Provide input to enhance existing processes or to establish processes for new programmes
    
  
  
• Ad-hoc
  
  • Create knowledge articles and internal knowledge bank
    
  • Provide tier 2 support on in other COE areas such as Talent Acquisition
    

• Experience working in HR shared service
  
• Working knowledge of Compensation & Benefits
  
• Systems experience using Workday