About the role

Responsible for overall management of the servicing of multiple portfolios of commercial mortgage loans using fundamental concepts, practices and procedures associated with commercial real estate finance.

What you'll do

• Responsible for supervising the performance of assigned loan portfolios.
• Serve as a primary contact and as an intermediary between master servicers, special servicers, commercial lenders, rating agencies and borrowers. Provides overall customer service to lenders and borrowers.
• Review and prepare recommendations for lender consent items such as leases, loan assumptions and numerous other real estate related issues.
• Review and interpret loan documents and monitors compliance with loan servicing agreements. Responsible for handling and reviewing monthly Watch list reports and any other lender specific reporting requirements.
• Participate in conference calls with lenders advising certificate holders and/or special servicers updating them on Watch list loans and other specific investor requests.
• Provide formal supervision to individual employees within single functional or operational area. Recommend staff recruitment, selection, promotion, advancement, corrective action and termination. Plan and monitor appropriate staffing levels and utilization of labor, including overtime. Prepare and deliver performance appraisal for staff. Mentor and coach team members to further develop proficiencies. Lead by example and models behaviors that are consistent with the company's values.

• To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
• Bachelor's degree from a four-year college or university and 5 years industry experience; or 7-to-10 years related experience; or equivalent combination of education and experience. Knowledge of the commercial loan servicing industry.
• Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to critical issues.
• Requires sophisticated knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.
• Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires sophisticated analytical and quantitative skills.
• Proficient in Microsoft Suite Products including: Word, Excel, Power Point and Outlook. Experienced in using loan servicing database system (McCracken Strategy preferred).
• Decisions made with detailed understanding of procedures, company policies, and business practices to achieve general results and timelines. Responsible for setting work unit and/or project timelines. Errors in judgment may cause short-term impact to department.