7154 - Austin - 13300 North I-35 Service Road South, Austin, Texas, 78753

CarMax, the way your career should be!
General Summary:

The Service Operations Support Manager in Training is accountable for performing the job duties and responsibilities below, which primarily involve managing and leading associates.

Principle Duties and Responsibilities:

• Manage and lead associates to achieve production targets, maintain and control inventory levels, and provide exceptional customer service.
• Conduct informal and formal observations of associates
• Communicate expectations and provide feedback to associates
• Participate and make recommendations in the screening/hiring and development of associates
• Maintain key performance measures
• Learn, participate and execute continuous improvement efforts • Assist with the development and execution of production plans
• Ensure proper inventory levels of all materials and equipment including, but not limited to personal protective equipment, tools, and chemicals using the supply ordering system
• Provide support to sales, business office and purchasing teams when needed
• Ensure compliance with all aspects of risk management including the administration of loss prevention, facility maintenance, environmental, health, and safety guidelines
• Handle customer concerns in a quick, efficient, and friendly manner.
• Other duties and responsibilities as assigned by the Operations Manager

• Possess a minimum of 5 years management experience in a complex, fast paced environment
• Work through and manage a team to achieve production goals
• Read, interpret and transcribe data in order to maintain accurate records
• Demonstrate the ability to multi-task
• Speak and listen effectively in dealing with customers/associates, both in person and over the phone
• Demonstrate above average computer skills with a variety of common and proprietary software