9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144

CarMax, the way your career should be!
Manage, motivate, develop and coach a team

At CarMax Auto Finance we put the needs of our customers first, by delivering an iconic finance experience. As a Manager in Specialty Collections, you will lead a diverse team of associates who live the values of respect, integrity, and transparency that has made CarMax a Fortune "100 Best Companies to Work For" consistently since 2005.

What you will do - Essential Responsibilities

• Build an effective team - source, interview, select, and extend employment offers to ensure staffing to meet business needs.
• Effectively manage a team of non-exempt associates - Manage, coach, train, develop, and motivate a team of approximately 14 associates to achieve expected departmental results and ensure adherence to company policies and procedures.
• Be visible and accessible in the department- to motivate, answer associate questions, and drive associate engagement.
• Manage Business results - Track and measure business results, associate productivity and oversee staffing and scheduling to ensure team meets departmental objectives.
• Execute reward and recognition programs are executed for associates.
• Customer concern resolution & executive response - investigation, resolve and respond to escalated customer issues in addition to general escalated inquiries.

• Bachelor degree and/or one to three years related experience.
• Proven track record of independent decision making and use of sound judgement and decision making.
• The ability and experience to Interpret and analyze data, reports, processes, trends, and situations and recommend/implement solutions.
• Basic to moderate computer knowledge and keyboard skills and a basic understanding of MS Word and Excel. Basic knowledge of Power point preferred.
• The ability to Multi-task in a high energy standard office environment with strong organizational skills.