About Us:
At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.
Role Description: We are looking for a Senior Technical Program Manager (TPM) to join the Privacy Legal Team in Legal and Public Affairs. The Senior TPM will have extensive experience leading large-scale, cross-organizational (compliance) programs and possess a strong technical background. It is key to have a systems level understanding of complex large distributed systems, with an ability to adapt to and dive deep into technical domains such as Cloud, Data Platforms, Back End infrastructure, and/or Service Oriented Architectures.
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More specifically, the Senior Technical Program Manager, will be responsible for the delivery of large horizontal programs to meet different regulatory compliance requirements involving large scale data platform changes across Booking.com and be responsible for driving high-level strategic program objectives, monitoring system-by-system adoption and actively engaging in day-to-day program activities to implement change. This role requires exceptional communication and organizational skills and the ability to thrive in an entrepreneurial environment, managing ambiguity and competing priorities.
This role has high visibility at the senior most levels of management and offers an excellent opportunity to build trusted relationships at these levels. There is also opportunity for further career development through potential movement into other areas of the business.
Key Job Responsibilities and Duties:
- Bring clarity to program sponsors, teams and stakeholders by defining and documenting program scope, risk-based approaches and roadmaps, key dependencies and other key program artefacts.
- Proactively identify and manage key risks, bottlenecks, and trade-offs, balancing business needs with technical constraints.
- Lead collaboration between legal, business and technical teams to deliver complex and secure, yet scalable solutions and platform and product features in compliance with legal and regulatory requirements, maintaining a strong customer-centric and privacy by design focus.
- Lead and contribute to the development of architecture and technical requirements and deliverables.
- Drive, track and report progress transparently and ensure successful delivery, within agreed timelines and budget.
- Plan, manage, and track multiple program activities simultaneously, ensuring on-time delivery.
- Use technical expertise and strong business acumen to provide clarity and drive decisions in ambiguous situations, including where overlaps may exist with other strategic programs.
- Serve as the primary point of contact for all program-related queries. Maintain a high-level of engagement among stakeholders.
- Define and measure the program success metrics.
Qualifications & Skills:
- Bachelor's degree in Computer Science, Engineering, or a related technical field (preferred).
- 5 to 8 years of experience in technical program management or related roles.
- Data governance / data retention experience is recommended.
- Privacy certifications (e.g. CIPT) or similar are recommended.
- Experience with Agile environments and certification is desirable.
- Familiar with change management approaches; good understanding of the change curve and process.
- Strong understanding of technology and ability to effectively communicate technical concepts.
- Able to understand, challenge and explain the solution design and architecture to stakeholders at different levels of seniority.
- Be able to lead, motivate, and manage stakeholders and product teams to achieve program goals. Be able to influence and steer senior management and groups. Challenge assumptions and have the ability to adapt or generate imaginative and innovative ideas.
- Proven ability to use data-driven insights to address business challenges and solve problems.
- Be able to break up a complex problem into actionable and easy to understand solutions. Be hands on and drive solutions to problems in partnership with the involved parties.
- Strong conflict resolution, negotiation, and influencing skills.
- Excellent communication skills, both written and verbal, with the ability to work independently and manage multiple tasks under pressure.
- Fluency in English with proven strong communication skills complemented by a particularly clear and concise written communication.
Further traits look for:
- Alignment with Booking.com's values (Customer First, Succeed Together, Own It, Learn Forever, Do the Right Thing).
- Curiosity, flexibility, and a creative, pragmatic approach to problem-solving.
- Confidence with collaboration.
- Ability to influence stakeholders at all levels.
- Proactivity, resilience, and a drive to deliver results.
- Strong judgment with attention to both the big picture and key details.
- Courage to take a stance and make tough decisions.
- Team-oriented, self-aware, and a good listener.
- Agility in prioritizing and meeting deadlines.
- Forward-thinking, with a focus on emerging legal and policy issues.
Why join the Legal & Public Affairs Team now?
This is a pivotal moment in e-commerce and travel, and joining Booking.com's Legal & Public Affairs (LPA) team provides you with opportunities to shape the future. The LPA team plays a key role in enabling Booking.com to become a one-stop solution for all travel-related needs, from accommodation to rental cars, flights and attractions, and beyond. This offers travellers what we like to call the 'connected trip' - enabling them to book every aspect of their travel experience seamlessly through our familiar, easy-to-use website or mobile app. As a member of the LPA team you will partner with the business to navigate complex regulations, build new products, and negotiate key deals-while driving ethical, sustainable growth.
Who are we?
We are an award winning team of around 200 professionals from 36+ nationalities, with lawyers qualified in multiple jurisdictions and non-lawyers specializing in public policy, economics, compliance, and risk. We have been recognised and shortlisted individually and as a team by the Legal 500 GC Powerlist, Assoc. of Corp Counsel, Global Competition Review, The Lawyer GC of the Year (shortlisted), Compliance Week and the Financial Times. We encourage active participation in the industry, with board membership and representation at industry bodies at multiple levels, starting with our Chief Legal & Public Affairs Officer, who is currently ACC President for Europe. We also engage with stakeholders on policy issues impacting travel and tech innovation, including through our new public affairs blog, "A World Worth Experiencing."
As a team, we believe in:
- Being integral to decision-making, shaping Booking.com's future.
- Supporting Booking's mission to make travel accessible, fostering openness and curiosity.
- Offering opportunities for team members to explore new areas or specialize.
- Providing holistic, integrated legal and public affairs advice.
- Continuously improving Legal Operations, innovating, and sharing best practices.
- Learning from mistakes and embracing growth.
- Working collaboratively with a sense of humor and enjoying the journey together!
Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.
Benefits & Perks - Global Impact, Personal Relevance:
Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:
- Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
- Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
- Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
Diversity, Equity and Inclusion (DEI) at Booking.com:
Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech."
We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
Application Process:
This section should provide:
- Let's go places together: How we Hire
- other assessments as defined by BU or department.
- This role does not come with relocation assistance.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.