Job Description Summary

Come and join our team. Leverage your accounts receivable and customer service skills to support our collections processes.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

Accounts Receivable Responsibilities:

• Collections of customer accounts receivable. Contact and communicate effectively with customers who have not paid amounts owing to BD within their normal terms of trade to collect the overdue payments.
• Investigate and understand unpaid invoice. Proactively engage with BD Customer Service, BD Supply Chain and Commercial teams to resolve billing/collection issues including but not limited to chairing meetings with relevant parties to discuss issues, proposing solutions, following through the action items until the solution.
• Demonstrate a strong customer focused attitude when dealing with internal and external customer queries. A can-do attitude when facing challenges.
• Work cohesively with the BD Shared Service Centre to address any internal and external customer information requests in a timely manner.
• Review daily credit release of orders in accordance with finance policies and approval limits.
• Work with the Shared Service Centre to clear unallocated cash and proactively resolve discrepancies between the invoiced amounts/remittance advice and payment receipts. Reconcile customer claims/deductions.
• Provide a cash flow forecast for assigned customers and commentary for any variances in actual cash collections vs. forecast.
• Assess credit risk of potential customers and recommendation on credit limit changes.

• Minimum 1 year of experience in an AR collection or customer service role in enterprise environment
• Experience working with the SAP & JDE ERP systems
• Strong computer literacy skills
• Strong verbal and written communication skills to effectively communicate issues in a succinct, polite and straightforward manner
• Strong customer service focus
• Proactive approach to issue resolution
• Excellent attention to detail
• Intermediate level knowledge on Microsoft Excel
• Results orientated, with an ability to meet strict deadlines
• Strong problem solving and negotiation skills
• Healthcare industry experience desirable.