An overview of this role

Join our team as an Accounts Receivable Analyst and play a pivotal role in ensuring the financial health of our organization. Your expertise will be instrumental in achieving key performance indicators, including maintaining a 75% current AR aging, a sub-65-day average Days Sales Outstanding (DSO), and an AR >91 days past due that is below 3% of total AR. In your daily tasks, you'll adeptly manage Zendesk tickets within your portfolio, diligently collect on your assigned accounts, and leverage Tesorio for task management and dunning notices. On a weekly basis, you'll oversee customer cash on account, review accounts on support hold, conduct portal customer reviews, and manage auto-pay account evaluations. As month-end approaches, you'll take charge of credit balance application review and maintenance. Additionally, you'll engage in quarterly bad debt review and analysis. If you're a meticulous and results-driven professional with a passion for accounts receivable management, this role offers an exciting opportunity to contribute directly to our financial success.

What you’ll do

• Portfolio Excellence: Take charge of managing an AR portfolio valued at 15-25 million, demonstrating your expertise in navigating varying complexities
• Zendesk: Provide exceptional support by efficiently managing the Zendesk case queue specific to your portfolio, ensuring inquiries and concerns are addressed promptly and professionally.
• Financial Insight: Review customer cash on account and meticulously evaluate credit balance applications, leveraging your acumen to maintain accurate account records.
• Third-Party Account Management: Skillfully oversee accounts on third-party billing portals (such as Ariba, Coupa, Taulia, etc.), ensuring seamless transactions and streamlined processes.
• Account Maintenance: Expertly manage an AR portfolio, auto-pay and support hold accounts, ensuring operational efficiency and contributing to a seamless customer experience.
• Tech Savvy: Learn to navigate GitLab, creating issues and Wiki pages enhancing collaboration and contributing to documentation accuracy.
• Process Enhancement: Play an active role in driving continuous process improvement, actively participating in the implementation of strategies that elevate operational effectiveness.
• Dispute Resolution: Serve as the first point of contact for customer disputes and escalations, demonstrating your diplomatic and solution-oriented approach to conflict resolution.
• Financial Stewardship: Quarterback the remediation of potential bad debt on a quarterly basis, showcasing your commitment to fiscal responsibility and risk mitigation.
• Must be able to work in US time zones mainly Pacific time zone with the overlap of at least 4 hours

What you’ll bring

• Strategic Portfolio Management: You'll excel by skillfully managing assigned portfolios ranging from 15 to 25 million dollars, demonstrating your knack for precision, organization, and maximizing revenue potential.
• Subscription Billing Know-How: Your foundational understanding of subscription-based billing will set the stage for effectively navigating the nuances of modern billing models, contributing to seamless financial operations.
• Analytical Brilliance: Your innate analytic capabilities will shine as you dissect data, uncover insights, and contribute to informed financial decisions that drive our success.
• Zuora & SFDC Proficiency: While not essential, your familiarity with Zuora and SFDC will be a strong asset, empowering you to hit the ground running and enhance our operations seamlessly.
• Critical Thinking: Your prowess in critical thinking and concept application will be evident as you solve complex puzzles, translating financial concepts into actionable strategies.
• Deadline Driven: You're results-driven with an innate ability to work under pressure, consistently delivering exceptional outcomes within tight timelines.
• Task Prioritization Champion: Juggling multiple AR tasks will be your forte, ensuring that high-priority responsibilities are tackled first while maintaining the big picture perspective.
• Communication & Collaboration: Your exceptional communication skills will shine in your interactions with cross-functional teams, fostering collaboration and shared success.
• Must be able to work in US time zones mainly Pacific time zones with the overlap of at least 4 hours

About our team

Welcome to the Accounts Receivable (AR) Team, the powerhouse of Revenue Accounting! We're not just a team – we're a group of dedicated AR professionals on a mission to conquer outstanding balances and enhance cash flow with a touch of finesse. As a centralized force, we're laser-focused on collecting accounts receivable globally, ensuring our financial gears run like clockwork.

Our secret sauce? A blend of customer-centricity and unyielding results-driven determination. We're not just about numbers; we're about building lasting relationships through our meticulous attention to detail. We thrive on challenges, turning them into triumphs, one invoice at a time.

Joining our team means stepping into a dynamic, high-performing environment where your knack for detail and thirst for excellence will thrive. If you're ready to wield your financial prowess, make an impact, and be part of a team that's as professional as it is light-hearted, then look no further!

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support