Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

• Support end users by responding to issues for multiple applications, with the primary focus on triage of all business impacting incidents.
• Understand and ensure compliance with the relevant policies and procedures.
• Serve as key focal point for the customer /client /associate experience and restore any impacts to those experiences regardless of where the root cause of the impact lies.
• Perform operational Support of Data Center / DMZ routing and switching environment: Cisco Nexus / ACI, Arista CloudVision, VMware NSX, Netscout, and Gigamon.
• Identify service impact, interpret monitors, dashboards, and logs.
• Troubleshoot Routing, Switching and Firewalls technologies, LAN, TCP/IP, DNS, UDP, NAC, QoS, EIGRP, BGP, OSPF, Multicast, NHRP, IPv4, IPv6, MPLS, ACL, and VPN protocols to identify and remediate complex network infrastructure issues.
• Utilize SDN technologies, Cisco ACI, VMware NSX, and Arista CloudVision to troubleshoot complex network infrastructure problems.
• Use SDWAN technologies including the Palo Alto Cloudgenix product to identify and remediate complex network infrastructure issues.
• Maintain documentation within JIRA, Confluence, Agile and SCRUM framework.
• Handle the configuration management process and routines using Forward Networks and HPNA.
• Provide technical analysis using Netscout, Wireshark, Splunk, SevOne, HPNA, NNMI, OBM, IBM Watson, and NSO.
• Remote work may be permitted within a commutable distance from the worksite.

• Bachelor's degree or equivalent in Engineering (any), Computer Networking, Computer Science, Computer Information Systems, Management Information Systems or related: and
• 5 years of progressively responsible experience in the job offered or a related IT occupation.
• Must include 5 years of experience in each of the following:
• Troubleshooting Routing, Switching and Firewalls technologies, LAN, TCP/IP, DNS, UDP, NAC, QoS, EIGRP, BGP, OSPF, Multicast, NHRP, IPv4, IPv6, MPLS, ACL, and VPN protocols to identify and remediate complex network infrastructure issues;
• Utilizing SDN technologies, Cisco ACI, VMware NSX, and Arista CloudVision to troubleshoot complex network infrastructure problems;
• Using SDWAN technologies including the Palo Alto Cloudgenix product to identify and remediate complex network infrastructure issues;
• Maintaining documentation within JIRA, Confluence, Agile and SCRUM framework;
• Handling configuration management process and routines using Forward Networks and HPNA; and,
• Providing technical analysis using Netscout, Wireshark, Splunk, SevOne, HPNA, NNMI, OBM, IBM Watson, and NSO.