Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

• Provide Operational Support of Network Perimeter Security technologies: Fortinet, Checkpoint, and Trend Micro.
• Focus on technical areas including firewall security, network address translation, routing, and security intrusion detection/prevention systems.
• Provide status updates and technical detail for awareness communications, ensure the accuracy of all communications sent, and ensure any necessary follow-ups are scheduled.
• Identify possible production failure scenarios, security vulnerabilities, and opportunities for improvement, and taking ownership of escalation.
• Triage requests from multiple participants to provide technical support required to find root cause and mitigate and resolve the issue.
• Implement change controls to obtain change approvals using Remedy.
• Improve existing processes including application failover requests, device replacement, and alert monitoring processes by automating and scripting skills.
• Capture and analyze captured data to identify root cause of issues using network data tools Wireshark, SevOne, Splunk, and packet captures.
• Utilize SevOne, Splunk, and TCPDUMP to create and maintain playbooks.
• Remote work may be permitted within a commutable distance from the worksite.

• Bachelor's degree or equivalent in Computer Science, Network and Computer Security, Computer Information Systems, Management Information Systems, Engineering (any), or related; and
• 5 years of progressively responsible experience in the job offered or a related IT occupation.
• Must include 5 years of experience in each of the following:
• Triaging requests from multiple participants to provide technical support required to find root cause and mitigate and resolve the issue;
• Implementing change controls to obtain change approvals using Remedy;
• Improving existing processes including application failover requests, device replacement, and alert monitoring processes by automating and scripting skills;
• Capturing and analyzing captured data to identify root cause of issues using network data tools Wireshark, SevOne, Splunk, and packet captures; and,
• Utilizing SevOne, Splunk, and TCPDUMP to create and maintain playbooks.