Job Description
The Director of Strategic Partnership (DSP/Account Management Consultant) will direct and lead the efforts for advancing our market position and value proposition at our existing higher education client accounts within a designated territory within an operational geographic region. ?A successful DSP candidate will be expected to provide keen analytical skills to help identify and align with the goals and aspirations of our current business partners, create customized solutions based on mutually beneficial strategic considerations, and successfully communicate to our existing clients the differential advantages of Aramark, resulting in long-term development and industry-leading client retention and growth rates.? Candidates must have demonstrated the ability to lead client engagement planning and execution and to collaborate with operating leadership and functional support staff to develop, lead and execute customized account?strategies for our existing business partners.?
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The Director of Strategic Partnership will manage a portfolio of Higher Education accounts as designated by the Regional Vice President Growth. The DSP is the client relationship management owner of the portfolio with direct responsibility for account retention through the application and execution of comprehensive, client-facing strategies. Responsibilities include, but are not limited to account diagnostics, relationship analysis and engagement planning and execution, annual account objectives development, wiring plans, formalized client communications, client business review process, proposal development, client presentations, and contract negotiations.?
Job Responsibilities
- Deep and validated understanding of client pains and strategic objectives
- Growth opportunity and retention risk identification through the application of Aramark reporting and analysis tools, the Client Health Scores, Global Customer Service Scores, and Strategic Selling & Large Account Management Process
- Renew and extend contracts proactively by developing long-term win-win value propositions for our partners
- Lead RFP processes when current contracts expire, or competitive bids arise within portfolio
- Ensure client stakeholder(s) have wiring plans, meetings are scheduled and executed throughout year, and documented
- Lead the Strategic Account Management Process (SAMP), ensuing key account meetings are held with region leadership each year
- Develop an independent perspective on the strength of our partnerships through direct client engagement
- Ensure delivery of client expectations within contract portfolio
Qualifications
- BA/BS is required for this position. MBA preferred.??
- Effective use of deliberate influence strategies to impact, shape, or re-direct the behaviors of others, without formal authority
- Promote a spirit of cooperation within each business unit and Aramark to best leverage capabilities and resources to serve client needs
- Possess a genuine desire and ability to understand the marketplace and changing needs of clients and respond accordingly with proactive solutions that target these needs
- Demonstrate a solid understanding of the broader market picture and applies it to make mutually beneficial business decisions in a mature service industry
- Ability to successfully build alliances and influence key decision makers.
- Manage customer relationships through creative problem solving and customer savvy at the C-level of client organizations
- Operational acumen and savvy (including dining, facility and conference services technical understanding and proforma development)
- Ability to identify and apply quantifiable client-centered performance metrics and operational results to existing and proposed services
- Demonstrated?excellence in written and oral communication skills?
- Ability to travel up to 75%
This is a remote, work-from-home role with travel. The employee must live in the designated territory. States include: Pennsylvania, Delaware and Maryland
Benefits
? Flexible work arrangements
? Paid Time Off (PTO), Vacation, nine (9) paid holidays
? Volunteer days, community partnerships, Employee Assistance Program
? Your choice of three medical plans, two carriers to choose from & My Healthy Changes well-being program
? Adoption Assistance & Paid Parental Leave
? Tuition Funding Sources and Scholarship Programs
? Retirement plan with match on annual contributions
COMPENSATION: The salary rate for this position ranges from $140,000 to $160,000 depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission (if relevant). This is Aramark's good faith and reasonable estimate of the range of compensation for this position as of the time of posting.
If hired, employee will be in an ?at-will position? and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department/team performance, and market factors.
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About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.