At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal.
Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.
Location: Sodexo Live! NorAm is seeking a high caliber Director of Strategic Accounts who embodies leadership skills to aid in moving our business forward. This position is a Remote position requiring up to 50% travel.
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Principal Function:
Directors of Strategic Accounts at Sodexo are innovative, talent driven and lead teams by inspiring a commitment to create partnerships resulting in rewarding experiences. Sodexo's Strategic Account Directors have a vision for the future and develop relationships and strategies that drive results and offer maximum impact while embodying our core values of Spirit of Progress, Team Spirit, and Spirit of Service.
Our ideal candidate will be responsible for creating and executing business unit strategies and action plans to proactively drive sustainable/profitable growth and retention. Ensuring execution of relationship management activities are of high-quality (focused on content vs. process). Further, a successful candidate establishes a compelling vision and value proposition to existing clients and internal teams alike; collaboratively drive operations to elevate partnerships with clients, resulting in value for both organizations.
Strategic Account Directors will facilitate the development of District Managers and Regional Vice Presidents from a purely execution focused mind-set to a client centric growth mindset. As a leader, you are expected to develop relationships, evaluate opportunities, lead pre-defined "clients for life" processes, manage internal / external communication, effectively communicate, and create a successful working relationship with operations.
Essential Responsibilities:
- Lead and manage all annual business planning processes (Clients for Life) along with business partners on pre-identified portfolio of Strategic Accounts.
- Key activities performed in coordination with Operations, Growth, and other subject matter experts.
- Relationship management oversight and quality assurance. Ensure activities are of high quality by guiding and supporting operations, while also supporting in key moments - periodic support for distressed accounts.
- Perform independent assessment of relationship health and operational excellence to identify pain points and opportunities.
- Execute a portfolio review to inform resource allocation (mobilization, technical other operational support) and identify opportunities.
- Track execution of relationship management and operations activities through account plans and Salesforce database.
- Management and working relationships with multi-faceted leaders with different responsibilities. Counsel Operations leadership on relationship management best practices.
- Thought leader that identifies challenges and solutions with shifting business needs and leadership.
- Provide direct relationship management support during key relationship milestones and to distressed accounts (e.g. Annual Partnership Alignment Session, Client/Support Transition(s), Quarterly Business Reviews, Semi-annual Risk Assessments).
- Develop necessary action plans and ensure completion of identified actions for distressed accounts.
- Recognizes and adapts to cultural and audience trends and tendencies.
Qualifications/Skills:
- Minimum 10+ years relationship management experience.
- Proven success developing, leading, and expanding high performing teams.
- Ability to thrive in a fast paced, agile, matrixed environment.
- Experience directly or indirectly managing teams and multiple concurrent processes.
- Ability to influence and hold others accountable for meeting agreed upon goals.
- Deep understanding of market trends and competitor approach.
- Strong written and verbal communication skills.
- Ideal - Previous experience managing Stadium and Arena operations/ relationships.
Other Requirements. Candidates should be based in any US city with proximity to a major airport. Travel is required for success in this role up to 50%.
Thank you for expressing interest in employment with Sodexo Live!. While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days.
Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.