In today's business environment, growth isn't just about building value-it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model-one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models.

Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology.

Job Description

The Group Insurance Quality Analyst for End to End Services for Group Life and Group Disability Insurance is responsible for the following:

• Driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals
• Liaise with other teams as required to resolve requests issues in a timely manner
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
• Review, confirm and report compliance with process procedure requirements, quality certifications and Accenture delivery methodology
• Perform quality inspections, document findings using required audit process procedures
• Ensure quality standards are met by creating error trend analysis and scorecards and proposing immediate action plans
• Act as point of contact for policy procedure updates
• When required, develop and maintain audit processes and ensure compliance with ISO and or quality certifications
• Manages internal and external audit with processes and controls
• Conduct learning sessions and audit as necessary for the application of new processes and tools
• Liaise with various function groups within the Accenture organization to effectively drive high performance delivery and other similar business initiatives
• Assist the Delivery Lead in meeting Client business requirements and coordinate accordingly with the affected workforces within or outside the project
• Create and or modify business review presentations as needed
• Demonstrate ability to manage multiple priorities and drive projects to closure according to deadlines
• Demonstrated discretion in interaction with a wide range of external and internal contacts in handling highly sensitive and confidential information

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Qualifications

Basic Qualifications

• Minimum 2 years Quality Assurance experience with knowledge/experience using Quality Assurance software tools
• Minimum 1 year of Group Insurance experience
• Minimum 1 year of Microsoft Applications experience Word, OneNote, Excel (reporting to include Picot Tables, Charts and/or macros), PowerPoint, MS Project, Visio

Preferred Qualifications

• Experience in Business Process Services
• Experience in managing multiple processes
• Analytical with problem-solving/cost-effective decision making skills
• Bachelor's Degree

Professional Qualifications:

• Must have excellent written and verbal communication skills
• Ability to work under pressure ensuring that timelines are achieved

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We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

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For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

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Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.