AAA Club Alliance is seeking an experienced Corporate Tra vel Account Manager to join our dynamic Travel team! The Account Manager will be responsible for establishing and maintaining strategic relationships between a number of highly valued clients and AAA Corporate Travel Services through the identification of clients' annual travel program goals, and by providing consultative services and recommendations to support the clients' goals leading to best-in-class industry retention and increased revenue.
This is a remote (work from home) position, but candidates must live within our footprint
Why Join AAA?
AAA is a great place to work. We provide a stable working environment with challenging and exciting career opportunities. To the qualified candidate, we offer:
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- A competitive base salary; depending upon experience
- Annual Merit Increase eligibility
- Paid Time Off (almost 4 weeks the first year)
- 8 Paid Holidays
- 401(k) plan with employer match up to 7%
- Medical, Dental, Vision and Prescription coverage
- FREE AAA membership (inclusive of product & service discounts)
- FREE Life Insurance and so much more!
- Ensures that all key internal client service areas are aligned with client's business goals.
- Maintains a role model approach in all internal/external interactions that are related to the client.
- Develops and maintains a SWOT analysis on top tier accounts that includes both client and AAA. Shares best practices/results with the Account Management team.
- Effectively listens beyond product/service needs and identifies opportunities for innovation and greater revenue/loyalty penetration.
- Partners across department lines to accurately make financial recommendations.
- Connects with Travel Technology team to understand new developments in travel technology that can increase customer satisfaction or provide cost savings opportunities for the client.
- Meets regularly with Operations to ensure client goals are understood and on track for completion.
- Engages with Online Support Manager for clients with online booking tool usage.
- Travel requirement - 20%
- Bachelor's degree in business or related fields and five (5) years of experience in commercial or corporate travel.
- Ability to travel as needed for business purposes (20%)
- Ability to respond positively to clients, make recommendations, and interact with individuals at various levels of responsibility.
- Ability to use office products to self-support financial analysis, client-facing communications, and formal presentations.
- Demonstrates the ability to identify "wins" in order to negotiate in conflict resolution.
AAA Club Alliance (ACA) is an equal opportunity employer.
Our investment in Diversity, Equity, and Inclusion:
At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.
Job Category:
Customer Service