Zoom is looking for an Account Executive with specialised experience in Contact Center and CX sales, to sell our Zoom Customer Experience (CX) Platform in the UK, partnering with direct sales account executives and Zoom channel partners to prospect new opportunities and increase sales funnel. This role will support teams selling into companies with 1000+ employees within the UK.
As a member of the Zoom Customer Experience team you will grow awareness, adoption, and deployment of Zoom Contact Center (CCaaS), Zoom Virtual Agent, and Zoom Workforce Engagement Management capabilities (QM/WFO/WFM) across current Zoom customers as well as acting as a market evangelist within new Zoom customers and customer prospects framing our proposition around desired customer outcomes. The overarching mission will be to help customers re-imagine their customer and agent experiences, building on the global Zoom infrastructure and introducing how customer and agent journeys are made better when leveraging AI to provide personalized, prescriptive, and proactive experiences.
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Responsibilities
- Effectively qualify leads and perform needs assessment, engaging technical resources
- Meet or exceed sales objectives for assigned accounts/territory
- Create, deliver, and manage client presentations, proposals and coordinate quarterly business reviews
- Conduct high-level conversations with C-level and VP-level Executives
- Utilize solution-selling and value-selling techniques to effectively guide sales processes to close
- Develop and maintain business within existing accounts, manage large, complex sales situations and sales campaigns
- Upsell and leverage business from new and established customer relationships
- Partner with Zoom Account Executives to upsell current customers and assist in closing potential customers
- Confident with business account, territory planning and delivering commercial models to our customers
- Develop go to market co-sell strategy (internal Zoom, alliance partner & channel partners)
- Partner with Product/Engineering on Contact Center integrations & roadmap requirements
Basic Skills Requirements
- Positive growth mindset with high emotional intelligence
- 6+ years Telephony Contact Center Sales or Sales Support Experience (Cloud & Premises PBX)
- 3+ years Cloud Contact Center Experience
- Experience leading others with product/services training; demo and sales guides; learning and training materials
- Salesforce CRM experience, as well as Clari, Zoom Info, Sales Navigator
- Ability to travel as needed
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Our Commitment
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
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