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Sales Operations Manager - Contact Center Digital Customer Experience

AT Zoom
Zoom

Sales Operations Manager - Contact Center Digital Customer Experience

Remote

Sales Operations

What you can expect

The Sales Operations (Ops) manager supports our Global CX sales organizations. The role is responsible for identifying and analyzing key metrics and recommending actions to improve the effectiveness of the CX sales team. The Sales operations role requires a combination of skills, including organizational skills, data analysis, problem-solving skills, business acumen, tech proficiency and developing presentations for internal and external stakeholders. The Sales Operations Manager plays a pivotal role in aligning sales strategies with business objectives. They manage sales processes, data analysis, and technology tools to support sales goals. By analyzing sales data, they identify trends, forecast sales, and implement strategies to improve sales performance.

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About the Team

The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration.

What we're looking for

  • Have excellent experience in sales operations, business operations, management consulting, or data management
  • Have significant management experience
  • Be highly proficient in tools like Tableau CRM, Tableau, Alteryx, Snowflake
  • Possess solid business acumen
  • Demonstrate experience successfully leading cross-functional initiatives and hitting goals in a complex and ever-changing environment
  • Be able to understand sales strategies
  • Have excellent reporting, analytical, troubleshooting, problem-solving, and project management skills

Salary Range or On Target Earnings:

Minimum:
$142,300.00

Maximum:
$311,200.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

10/10/24

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

#LI-Remote

Job ID: Zoom-164270cbc34ab53b871a524a8b3832f4
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Vision Insurance
    • Dental Insurance
    • Mental Health Benefits
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • HSA With Employer Contribution
  • Parental Benefits

    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
    • Adoption Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
    • Work-From-Home Stipend
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Snacks
    • Some Meals Provided
    • On-Site Cafeteria
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Unlimited Paid Time Off
    • Leave of Absence
    • Volunteer Time Off
  • Financial and Retirement

    • Stock Purchase Program
    • 401(K)
    • 401(K) With Company Matching
    • Company Equity
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
  • Professional Development

    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
    • Work Visa Sponsorship
    • Leadership Training Program
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program