Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Based in one of Thermo Fisher Scientific's manufacturing sites in Fremont, CA you will be part of our Global Commercial Operations team, building relationships with our customers and colleagues. We are the face and voice of the company, who makes the difference between an average and outstanding customer experience. We will partner with you to ensure customers receive the best support possible, and offer continual growth and learning, in a culture that encourages your development.

What Will You Do?

• Coach, onboard, and facilitate development of the Customer Service Liaison (CSL) team.
• Enhance the relationships between both the Sales Representative as well as the Customer.
• Analyze, forecast and present Sales Revenue through various integrated models (i.e., DASH, SFDC...) to Sales and Executive Leadership teams.
• Function as the Subject Matter Expert (SME) for DASH training and enhancements.
• Maintain an Active leadership role with multiple Teams, including, Compensation, CAS, CX and Logistics.
• Assist in the field through training, Co-Travel with Sales Representatives and Sales Leaders.
• Assume the role of the face of Commercial Operations in Customer Facing Meetings, Sales Manager QBRs and Sales Leadership Meetings
• Effectuate, track, promote and advocate all of the policies, budgets, AOP, quotas, and quarterly sales promotions as a Key member of the Sr. Director of Sales (NORAM) leadership team.
• Liaise with other departments and company sites to ensure timely shipments and invoicing.
• Actively engage in relevant PPI, Process Improvements

• Bachelor's degree, preferred OR previous experience that provides the knowledge, skills, and abilities to perform the job or equivalent combination of education, training, & experience

• 5+ years of experience in a Sales Operations role or equivalent.

• Strong understanding of Microsoft Word, Excel, DASH, Teams, familiarity with remaining Microsoft Office programs.
• SFDC experience
• Excellent interpersonal and customer service skills
• Ability to work under pressure while retaining a high degree of accuracy.
• Excellent organizational skills
• Strong attention to detail
• Ability to work in a team environment and/or independently as needed