Zendesk is looking for a positive, performance fueled, and influential individual as our Director, Japan Enterprise, based in Tokyo. This is a unique opportunity to lead a team of sales specialists in one of our key, strategic global markets. The role of Director, Japan Enterprise will be tasked with rapidly growing the business in one of the most exciting markets for a fast-growing NYSE-listed SaaS company.
This role will be responsible for helping to develop a long-term growth plan for the territory and executing against that plan. Leading the team to expand and develop new business with Enterprise accounts. You will be experienced in establishing relationships with key customers to help digital transformation and execute customer experience strategy for each Enterprise customer.
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Zendesk seeks an outstanding and experienced sales leader who will develop and execute a multi-faceted sales strategy to gain market share and build the highest levels of customer and team happiness. Evidence of prior experience sourcing and leveraging regional channels and alliances in partnership with a direct sales force, will be a key determinant of your success.
You are a high energy performance fueled, and influential individual with a deep understanding of "SaaS Economics". Your outstanding communication and business leadership skills will empower, optimize, develop and scale Zendesks Worldwide Sales.
Responsibilities
- Working with the Japan GTM team, build and execute on a regional sales plan to include cross-functional collaboration and delivery from Enterprise Sales, Marketing, Pre-Sales, Success, Services and the Sales Development organizations.
- Provide strong leadership, vision and direction.
- Working with the regional Alliances team to identify, source, onboard appropriate channel & alliances partners and to drive revenue through both direct and indirect channels.
- Set and execute customer acquisition strategy across Direct inbound and through our Partner ecosystem.
- Be accountable for the attainment of assigned new customer acquisition financial performance targets and implement strategies for expansion.
- Ongoing mentoring and development of the sales team, includes recruiting, on-boarding and training new sales reps and sales managers.
- Reporting on all aspects of the business to the Executive Leadership team.
- Lead overall sales process, set appropriate metrics for sales funnel management.
- Plan and lead at both the strategic and operational levels.
Pivotal Experience & Expertise
- Enterprise Sales: Relevant industry experience selling Cloud SaaS/Enterprise Software to a diverse global market. 10+ years in Cloud/Software/SaaS (ideally in a CX, CRM, ERP and/or B2B SW company). Proven relationships with key customers in the enterprise business segment
- Commercial Leadership: Demonstrated knowledge of business and commercial management and a strong record of driving sales and/or commercial functions. 5+ years of sales leadership experience within Could/Software/SaaS organizations in Japan.
- Team Leadership: Experience building, motivating and developing high-performing teams, with a track record of attracting and leading top talent. Ability to hire and train new Sales Leadership
- Account Management: Track record of building major account relationships, operating in an environment with large key accounts, and managing complex accounts. Experience leading teams selling to enterprise accounts & closing deals by growing the existing install base and acquiring "New Logos".
- Bi-lingual Japanese: Native level, English: Business level
- Passionate about doing whats right for the business. Clear and genuine communicator with executive presence and positive relationship building skills who encourages trust and credibility with all levels of individuals, both inside and outside the company.
- Training in "solution" or "customer-centric" selling (Force-Management Methodology/MEDDPICC a plus)
- Excellent presentation and listening skills
- Must be analytical and metrics-driven through all stages of the sales cycle
- BA/BS degree required MBA would be a plus
- Call Center / Contact Center business experience would be a plus
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Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.