Production Supervisor - L4 - 2nd Shift - NAIC2
Why WWT?
Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
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With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners, and communities.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
Why should you join the Integration Technology Center team?
WWT's Integration Technology Center teams work in a climate-controlled production environment with advanced networking, secure remote access, and certified procedures specifically designed for staging, kitting, and configuring the latest advanced technology solutions. The team consists of certified engineers with logistical and technical expertise to help reduce the risk, cost, and complexity of IT deployments.
A Brief Overview
Production Supervisors are responsible for directly overseeing a team of associates and/or technicians who are accountable for meeting customer demands. Sets and delegates day-to-day tasks to achieve operational objectives. Responsibilities include leading, developing, providing training/direction, coaching, and assessing team members, scheduling resources to meet deadlines, and monitoring production and work quality and coach on performance. Directly monitors daily, weekly & monthly KPIs and collaborates with team in achieving goals and objectives.
Job Responsibilities
- Identify and deploy the technical skill sets, resource levels and systems to deliver projects, including the engagement of external resources as required
- Ensure that the operational staff is qualified and adequately trained
- Research customer impacting issues at a level to be able to provide root cause and corrective action
- Effectively collaborate with cross functional teams to escalate issue resolution, share production status, and other instances as required by the business and daily goals
- Facilitate a fair and effective hiring process as required
- Execution on customer driven requirements
- Leading and developing a team of full-time & subcontractor diverse associates with the main focus of motivating, mentoring, and coaching them within WWT's Integrated Management Principle's and Core Values
- Executes leadership activities (One on Ones, Employee Reviews, etc.)
- Evaluates team members' performance and provides feedback
- Engages their team during each shift to maintain the highest levels of safety, quality, and attendance performance
- Promotes trust and HPT through coaching, appreciation, and recognition
- Proactively plans for upcoming production work
- Exercises sound judgment ensuring that SLA's and KPI targets are worked towards and met by monitoring daily, weekly and monthly production goals
- Engaged fully with enabling policy, process, Standards and Governance
- Able to address operational and personnel issues affecting their functional area
- Manages escalations from Team & Customers
- Drives collaborative activities through our operations, order operations, logistics and support teams to scale and standardize operational efficiencies
- Works closely with support staff to build and secure support and resources for projects and initiatives, as well as providing needed support and resources for other staff initiatives
- Takes proactive steps to ensure best practices are shared across all shifts and among the department
- Drives the training and integration of their team, while motivating and inspiring forward progress
- Leverages peers and associates by sourcing and nurturing ideas, and rolling them into the creation of improvement plans
- Participates in recruitment activities for their perspective teams
Qualifications
- Associate degree, Bachelor's Degree or relevant work experience
- Basic understanding of LEAN methodology and concepts is preferred.
- Overall planning and execution of enhancing quality and customer service
- Product progress reports
- Supervision of a medium size teams (15-25 direct reports on average).
Knowledge, Skills, and Abilities
- Listens to others, confirming understanding of the content and recognizing non-verbal cues and underlying messages
- Demonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctly
- Demonstrates knowledge of the processes for ordering, shipping, and warehousing materials to support production and satisfy demand
- Continuously seeks new ways of working to make processes run smoother and faster
- Understands and assembles products according to technical documentation requirements and is able to ensure quality and functional standards are met
- Actively controls and structures use of time to most effectively accomplish work, projects, and goals
- Resolves issues by diagnosing problems, determining possible resolutions, and implementing effective solutions
- This role includes assignment of work for specific WWT customers. Some customers have specific on-boarding requirements, including background check and drug testing requirements that go beyond WWT's requirements. Ability to meet these requirements may be necessary for continued employment, depending on needs of the department.
Physical Demands
- Sitting: Frequently
- Standing: Constantly
- Walking: Frequently
- Stooping, kneeling, crouching: Frequently
- Reaching 30" to 72": Constantly
- Eye/hand coordination: Constantly
- Lifting (up to 50lbs): Frequently
- Lifting Overhead: Occasionally
- Carrying: Frequently
- Twisting/Turning: Frequently
- Fine Motor Coordination (keying, labeling): Occasionally
- Fine Motor Coordination (pinch, tool use, stripping wire): Frequently
- Fine Motor Coordination (pick & place small parts): Constantly
- Gripping/Grasping: Frequently
- Climb (more than 2 steps): Occasionally
Working Environment
- Work near moving machinery: Constant
- Fumes or airborne particles: Frequent
- Toxic or caustic chemicals: Frequent
- Risk of electrical shock: Frequent
- Extremes: heat (non-weather): Occasional
Is this role an individual contributor or does it have direct reports?
This position manages people
Level of Autonomy
Work is accomplished without considerable direction. Exercises judgment in selecting methods, techniques, and evaluation criteria in obtaining results. Exerts significant latitude in determining objectives of assignment. Takes calculated risks with consultation from the expert.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities