About WWT:
Worldwide Technology (WWT) is a global technology integrator and supply chain solutions provider. Through our culture of innovation, we inspire, build and deliver business results, from idea to outcome.
Head office is based in St. Louis, we work closely with industry leaders such as Cisco, HPE, Dell EMC, NetApp, Citrix, and VMware, focusing on three market segments: Fortune 500 companies, service providers and the public sector. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For®" list for the twelve consecutive year and was awarded #8 on Glassdoor's 2018 Employees' Choice Awards, honoring the Best Place to Work.
Responsibilities Include
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• Accurately respond to customer requirements within the stated time frames (requests for quotes, order processing, product information, order tracking details)
• Strong customer service experience & Cisco estimates
• Proactively build and maintain a strong working relationship with ISR team
• Proactively build and maintain a strong working knowledge of strategic OEM products and services
• In-depth knowledge and use of WWT tools, processes and partner facing applications to build and validate technical configurations
• Working knowledge of Direct and Indirect sources of supply and associated quote and order processes
• Proactively leverage product promotions and rebate incentives
• Ability to recognize an opportunity to upsell or attach services
• Proactively create, maintain, and provide detailed quote and order management reports to key stakeholders
Personal Attributes
• Ability to build and maintain strong relationships both inside and outside the organization
• Excellent communication skills
• Strong organizational skills
• Capability to multi-task, respond to change, and adapt accordingly
• Perform duties with accuracy and with strong degree of urgency
• Ability to prioritize and perform work in a timely manner
• Team Player
• Quick Learner
Qualifications
• B.A., Business, Finance or other related field or equivalent work experience within the IT industry
• Minimum 5+ years of sales and or sales support/operations experience in the information Technology industry.
• Minimum 5+ years' experience in global business.
• Candidates with prior experience of creating CISCO HW BOMs on CCW
• Candidates with good interpersonal experience.
• Excellent vendor/customer relationship development skills.
• Excellent business analysis capabilities and experience.
• Ability to analyze reports as a basis for making business decisions.
• Proficient PC skills (Microsoft Word, Excel).
• Ability to work independently and/or with a team with minimal supervision.
• Ability to manage multiple tasks simultaneously.
• Must be the subject matter expert concerning daily processes and procedures.