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Workplace Service Manager

AT Wipro
Wipro

Workplace Service Manager

•Mumbai, India

J OB TITLE: Workplace Service Manager

AREA/DEPARTMENT: Housekeeping, Hospitality, Workspace

REPORTS TO: Location Lead

POSITIONS SUPERVISED: IFMS site lead for EBC, guest house, housekeeping, workspace, café, hospitality, landscape

Roles & Responsibilities:

Housekeeping Responsibilities (Governance of FM operations)

Ensure maintenance of rooms of guest house, meeting spaces and corridors by adherence of the following:

  • Daily, weekly, monthly, annual cleaning schedule preparation
  • Room & washroom supplies for guest house: turnaround, cleanliness, hygiene & safety procedures
  • Room & washroom supplies for guest house: selection, order, maintain availability (includes hangers, bed linen, bath linen, stationary, crockery, cutlery, glassware, water & tea coffee supplies) of amenities
  • Guest house room : TV, connectivity (telephone, wifi, LAN) in working condition
  • Spring cleaning of upholstery, curtains, carpets, rugs etc.
  • Common area toilet supplies cleanliness, hygiene & safety procedures
  • Common area toilet supplies : selection, order, maintain availability & replenishment
  • Checklist & control register procedure for monitoring
  • Lighting level monitoring
  • Rounds, inspections & audits for maintenance of standards.
  • Hygiene and Cleanliness in Guest House

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    Ensure proper upkeep and maintenance of the ODC & public area and premises by adherence of the following:
  • Area snagging, reporting & follow-up for rectification of snag points
  • Wall & ceiling painting
  • Illuminated spaces (both indoor & outdoor) through functional & appropriate lights
  • Cleaning of ODC, washroom, pantry, corridors, collaborative areas, lift lobbies, glass cleaning schedule is properly planned & followed. Target d-sat as follows:
  • Employee Feedback- ODCs negative feedback <=10%
  • Employee Feedback- Restrooms negative feedback <=10%
  • Employee Feedback- meeting rooms negative feedback <=7%
  • Employee Feedback- public areas: max 2 incident /month
  • Building facade cleaning
  • Wall & Floor treatment: stone, carpet, upholstery etc

    • Ensure smooth functioning of Laundry & Linen room operations

    Track expenses & provide inputs for budgeting on the following:

    Capital Budget

    Cleaning supplies budget

    Guest supplies budget

    Linen budget

    House stationery budget

    Consumable housekeeping items budget

    Chinaware, cutlery, holloware and glassware budget for café & customer care

    Flower budget

    Horticulture budget.

    Laundry expenditure budget

    Workspace Management (Governance)
  • Maintain work space related data and reports in Spazio
  • Align with businesses and provide support for allotment and removal of space related requirements
  • Coordination with the BRE and site leadership team for transitions as applicable from time to time

    • Qualifications:

    Qualifications & Experience
    • Minimum experience with 8+ years in similar role
    • Location - Mumbai
    • 5-6 years hotel experience in Housekeeping Front office or F&B Service department at a minimum level of Manager
    • 5-6 years of Facility Operations in a managerial role handling hospitality or housekeeping operations

    Client-provided location(s): Mumbai, Maharashtra, India
    Job ID: Wipro-3103913
    Employment Type: Full Time

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