• Provides and/or assists with consulting in all aspects related to training for organization-wide initiatives and projects; participates in the design, development and implementation of training programs of a broad organizational scope.
• Plans, designs, develops, delivers and consults on various training projects and instructional programs, using instructor-led, train-the trainer, electronic/web-based, and/or multimedia training methods and formats.
• Recommends and/or implements innovative solutions, modifications and enhancements to training programs.
• Lead and deliver consulting engagements including client expectation management, quality control and delivery assurance, issue management, client insight and value capture, work planning and execution, and effective client communications
• Researches and studies advancements in learning management systems (LMS), educational technologies, and instructional design methods; evaluates effectiveness of training and development programs, utilizing appropriate data collection instruments and procedures.
• Recommends and/or implements innovative solutions, modifications and enhancements to technology training programs; facilitates and encourages the adoption of technical platforms to enhance the delivery of academic and/or instructional content.

Certifications and Assessments

N/A

Education

Graduation

Knowledge

Must Have

• Ability to interpret educational needs and develop effective instructional design and media solutions.
• Extensive working knowledge in designing, developing, implementing, and evaluating training plans, curricula, and methodology.
• Comprehensive knowledge of current instructional theories and principles applicable to both online and instructor-led learning programs

Good to have

• Proficiency in Captivate, Storyline or similar content designing & authoring tools
• Proficiency in Training analytics to design training solutions

Experience

Must Have
• Ability to communicate effectively, both verbally and in writing, and to work effectively with a wide range of constituencies in a diverse community. Advanced analytical, business acumen and critical thinking skills.
• Project management and presentation skills and the ability to resolve complex problems and issues.
• Demonstrated ability to train adult learners and novice computer users required.

Good to have
• Worked with international and/or domestic accounts for a variety of LoBs - travel, technical support, retail, etc.
• Hands-on experience in Microsoft Office applications including Word, Excel and PowerPoint, particularly as used in the development of instructional content
• Previous customer facing experience

Behavioral Skills and Attributes

• Capacity to work and contribute to a team environment as well as work independently
• Strong organizational skills, ability to work with multiple groups to perform Application mapping with multiple groups.
• Possess good delivery and execution skills, and able to resolve dependencies and conflicts
• Ability to manage multiple tasks in a dynamic, deadline-driven environment.

Project Management