Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs.
We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses.
A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries.
We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
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- A PROUD HISTORY OF OVER 75 YEARS
- FY22 REVENUE 10.4 BN USD
- WE'RE PRESENT IN 66 COUNTRIES
- OVER 1,400 ACTIVE GLOBAL CLIENTS
Looking for an ADH to the overall delivery for a Canadian Airport. Client's trusted advisor overseeing successful delivery of IT projects and initiatives across service lines within FSC. Responsible for also driving delivery led growth within the account. This is a strategic role with 2 -in-a box positioning with Global Account Executive. This role typically requires a combination of excellent client management, technical expertise, and project management skills along with business development acumen serving customer delight. In addition to driving successful account management, it entails a special emphasis on excellence for an elevated delivery experience to the client across service lines. Assurance of right delivery solutions in a profitable manner is an integral part of the role. Key areas of expertise -
Key responsibilities
Delivery Excellence
- Contractual compliance (right solution as proposed is deliver in a profitable manner)
- Working closely to create new transformation agenda for the client.
- Drive delivery excellence programs/initiatives to drive superior margins/client satisfaction.
Delivery Management
- Client trusted advisor from an execution standpoint.
- Manage key customer relationships (CSAT), deep dive on customer feedback and support.
- Track delivery escalation & enable resolution.
- Handling large teams across geographies
Delivery Operations
- Owns end to end accountable for day-2-day operations/delivery.
- Leads and manages overall delivery for the account in partnership with all tracks.
- Drives account level forecasts, workforce strategy planning and execution.
- Key KPI - NGA index | Pyramid | CSAT | Attrition | Rotation of talent | Automation & Continuous Optimization
Educational Background
- Bachelor of Engineering (minimum)
- Infrastructure & Cloud Certification
- Specialization & Work Experience
- 15+ years of experience
- Experienced in managing large multi-disciplined delivery globally.
- Must possess excellent client engagement & problem-solving skills.
- Solid delivery experience in at least one or two Service Line offerings (Cloud & Infra - must; Apps or Engineering - optional)
- Managed execution of large BAU cum Transformation program for a global client with annual revenue of USD 40Mn+
" Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicates including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity. "
Delivery Management