Responsibilities
- Understand user journeys and the technology used in conjunction with Experience Cloud sites to document and facilitate the user's experience
- Participate in requirements elicitation sessions with department leaders and other stakeholders to document user processes, business rules, terminology, and development requirements for small and medium sized projects
- Understand which applications work with or are integrated into the Experience Cloud sites for customers to have a seamless experience
- Participate in UX design sessions to understand how requirements translate into Experience Cloud designs
- Develop supporting documentation such as process flows and mockups
- Provide support to customer during Sprints to help Scrum team understand business and functional requirements, value, and expectations
- Learn key portal functionality and backend to determine functional requirements
- Write SIT and UAT test cases for small and medium sized projects
- Provide feedback on work in progress, clarify requirements, and ensure development meets defined acceptance criteria
- Support Quality Assurance testing strategy and plan including writing test scenarios for user acceptance testing and creating data for testing
- Provide UAT support to business testers
- Provide training documentation and provide support to business trainers for end user training sessions
- Communicate effectively with business users on the status of enhancements, projects and open production support tickets
- Translate Product Support tickets into requirements for bug and enhancement fixes
- Work with business stakeholders to ensure bug and enhancement requirements are fully understood and approved
- Work within IT change control process to ensure bug fixes and enhancements are successfully deployed to Production
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Mandatory Skills
- At least 8 - 10 years of experience working as a Salesforce Business Analyst & 2 year's experience working as a functional solution architect.
- Salesforce Service cloud experience is mandatory with Health cloud & experience cloud expertise being a big plus
- Proven experience in executing full life cycle project as a Sr Functional solution architect
- experience on projects related to Commercial/Sales process improvement.
- Applicant is actively working with SFDC in current position or has done so in a recent position.
- Minimum certification as Salesforce Administrator. Additional certifications are a plus.
- intermediate knowledge of Salesforce.com concepts including standard object features, console configuration, workflows, validation rules, Process Builder, Visual Flow, reporting, security settings, role hierarchy, Salesforce Lightning.
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