Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description
2025 is here and we are continuing to grow!
Wipro is seeking individuals who combine excellent complaint investigation, customer service and problem-solving skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team.
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Wipro is a leading, publicly traded, global IT solutions and services company with over 250,000 dedicated employees serving clients across multiple continents with over 130 locations in more than 65 countries.
We offer a strong compensation package that includes competitive hourly pay, the ability to earn overtime, and day one benefits. Wipro also offers many opportunities for career advancement within our engaging and exciting culture.
PRINCIPAL RESPONSIBILITIES:
• Manual intake of complaints from functional mailbox account to SFDC complaint creation.
• Monitoring of list views for intake of automated complaints created.
• Manual movement of complaints from open to evaluation state incase stuck in open state for more than 24 hours from date created (or as otherwise instructed by Leadership / internal SOPs)
• Perform good faith efforts (GFE), as applicable.
• Complaint determination
• Duplicate check
• Complaint split, as applicable.
• Medical device reporting determination; escalation to Vigilance Specialist, if applicable.
• Review of keywords for patient harm
• Assignment of reported problem code, resolution codes, hazards, hazardous situations product naming conventions, UDI, etc., per local procedures
• Completed evaluation process as per timelines.
• Document investigation summary.
• Peer review activity for evaluation work
• Product return determination
• Document investigation summary.
• Assist with customer response letters, as needed.
• Complaints closure.
• Keep abreast of changes in the process.
• Complete all needed records in a timely and accurate manner.
• Adherence to schedules, work plans, and performance requirements.
- To meet service level expectations and maintaining high quality delivery.
- Has clear understanding of KPIs.
SKILLS REQUIRED:
- Basic understanding of CAPA, as well as global medical device regulations, requirements, and standards such as 21 CFR Parts 803, 806, and 820, and ISO13485.
- Able to write effective Medical and Technical narratives regarding the complaints.
- Must have good computer skills.
- Able to think critically and ask pertinent questions to gather necessary information.
- Good problem solving and analytical skills.
• Attention to detail.
• Works autonomously within established procedures and practices to meet complaint timeline requirements.
CANDIDATE SPECIFICATIONS:
- Bachelor's degree or Diploma in bio medical engineering, Pharma, Science, or related technical degree with 2-5 years of experience; OR: Bachelor's degree or Diploma with 2+ years of experience in a medical device or regulated industry.
- Medical Device or biomedical experience in undergraduate program or other related work experience preferred.
- Willing to work from office in a hybrid set up.
PRINCIPAL RESPONSIBILITIES:
- Manual intake of complaints from functional mailbox account to SFDC complaint creation.
- Monitoring of list views for intake of automated complaints created.
- Manual movement of complaints from open to evaluation state incase stuck in open state for more than 24 hours from date created (or as otherwise instructed by Leadership / internal SOPs)
- Perform good faith efforts (GFE), as applicable.
- Complaint determination
- Duplicate check
- Complaint split, as applicable.
- Medical device reporting determination; escalation to Vigilance Specialist, if applicable.
- Review of keywords for patient harm
- Assignment of reported problem code, resolution codes, hazards, hazardous situations product naming conventions, UDI, etc., per local procedures
- Completed evaluation process as per timelines.
- Document investigation summary.
- Peer review activity for evaluation work
- Product return determination
- Document investigation summary.
- Assist with customer response letters, as needed.
- Complaints closure.
- Keep abreast of changes in the process.
- Complete all needed records in a timely and accurate manner.
- Adherence to schedules, work plans, and performance requirements.
- To meet service level expectations and maintaining high quality delivery.
- Has clear understanding of KPIs.
SKILLS REQUIRED:
- Basic understanding of CAPA, as well as global medical device regulations, requirements, and standards such as 21 CFR Parts 803, 806, and 820, and ISO13485.
- Able to write effective Medical and Technical narratives regarding the complaints.
- Must have good computer skills.
- Able to think critically and ask pertinent questions to gather necessary information.
- Good problem solving and analytical skills.
- Attention to detail.
- Works autonomously within established procedures and practices to meet complaint timeline requirements.
CANDIDATE SPECIFICATIONS:
- Bachelor's degree or Diploma in bio medical engineering, Pharma, Science, or related technical degree with 2 -5 years of experience; OR: Bachelor's degree or Diploma with 2+ years of experience in a medical device or regulated industry.
- Medical Device or biomedical experience in undergraduate program or other related work experience preferred.
- Previous lead experience
- Willing to work from office in a hybrid set up.
If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.
Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.