Work experience and strong understanding of
- backend SharePoint site for MS Teams
- Teams direct routing and telephony
- MS health report
- Teams Federation, external sharing
- Auto attendant and call queue
- Teams voice telephony routing plan and policy
- Network architecture for MS Teams packet routing
- session border controller (SBC)
- MS Teams Admin portal
- PowerShell related to MS Teams
- CQD data analysis for problematic meeting/live events/web casting
- Initial log analysis for MS Teams desktop client related issue
- Performing root cause analysis of incidents and problems
Additionally, It is desirable to have exposure and knowledge of
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- Microsoft recommended tools like Wireshark, fiddler etc
- recent developments about new feature like breakout rooms, together mode etc
- Understanding for deployed application like MS Forms, tasks etc.
- MS Teams architecture, Microsoft roadmap for Teams telephony
- Teams room