Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description
We are seeking energetic, hardworking Software Quality Assurance Engineers to join our Customer Support Team and provide world-class support. Strong Windows OS knowledge and in-depth experience with various PC hardware, debugging technologies. Selected person will work closely with our customers, developers, PMs and internal teams on existing and upcoming products, new features, and technologies.
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What you'll be doing:
1. Work with software developers, program managers, and customers to investigate reported issues, assist in root cause determination, and verify reported defects are fixed.
2. Replicate Customer / End user reported issues.
3. Candidate will be working on the latest products and technologies and provide software technical support to our customers and partners.
4. Focus will be to analyze and reproduce issues reported by OEMs customers and partners.
5. Additional responsibilities include testing products on customer specific platforms to ensure compatibility and provide timely communication to cross-functional groups.
6. You will help triage, isolate, and resolve reported problems.
7. Develop and implement software tools that improves productivity.
What we need to see:
1. Bachelor or master's degree in computer science, Electronics, Software Engineering, or equivalent degree.
2. 5+ years experience with 2+ years customer support or software -hardware testing experience required.
3. Experience troubleshooting and resolving hardware or software issues a must.
4. Deep understanding of the Windows OS.
5. Extensive scripting using Python required.
6. Deep knowledge of PC architecture, supercomputers, and computer clusters.
7. Must have extensive experience building, configuring, and troubleshooting PCs, or laptop systems.
8 .Experience with debugging tools, memory dump analysis and remote debug.
9. Strong analytical & problem-solving skills, excellent interpersonal skills and should be able to handle multiple projects independently.
10. Strong interest in or knowledge of CUDA, OpenCL, and deep learning AI.
11. Good written and verbal communication skills are essential.
12. The candidate should be willing to work flexible hours.
Ways to stand out from the crowd:
1. Strong interest and knowledge of Generative AI and various LLMs.
2. Automation experience using C/C++, Ansible, Java, JavaScript.
3. Familiarity working with GPU hardware a strong plus as well as prior experience in PC Game Testing will be an added advantage.
Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.