Site Support Engineer

Make Progress Thrive

We succeed when we make our clients successful. We collaborate to sharpen our insights and amplify this success. We execute with excellence. Always.

We help customers improve Worker & Customer experiences with outcome-oriented consultants who bring the latest digital thinking and cloud experience. We create actionable strategies that deliver results quickly, and help organizations adapt to a new experience-driven era. We deliver results quickly by harnessing the power of thousands of pre-built solution accelerators.

The role:

The Site Support Engineer is responsible for The daily Lab support locations onsite on the Service Infrastructure and customer demos on products.

• Provide smart hands support for customer facing" Experience Centres" 'Core' Network and Compute Infrastructure.
• Manage On-Prem lab (Server room) rack and stack activities, logical provisioning, and decommissioning of hardware.
• Support incident & problem management for WAN, LAN, WLAN, and Core Compute.
• Oversee network configuration, maintenance, and troubleshooting.
• Ensure operational health of EC server room infrastructure during business hours.

• Manage deployment and support of onsite experiences & demos.
• Conduct daily checks and walkthroughs of demo environments.
• Provide technical support for presenters, account managers, customers, and EC staff.
• Maintain an active inventory list for tracking of all experience/demo assets
• Administer local EC Azure Sub Resources and Subscriptions.
• Support centralized solution delivery projects and automation.
• Act as the local Technical SME for the Experience Platform catalogue of demos.
• Create and manage Azure environments for Hybrid Cloud engagements.

• Provide support for EC attendees and presenters during customer visits/ events.
• Coordinate technical guidance and device configuration for events.
• Provide on-site technical support and device inventory management during events.

• Manage warranties, RMA processes, and equipment repairs.
• Make recommendations for technology improvements and equipment purchases.
• Ensure continuous improvement of operational processes and technology solutions.
• Coordinate recycling of old equipment per standards.
• Maintain relationships with local OEM Partner for hardware repairs/warranty replacements, IT teams /AV suppliers and integrators.
• Manage downtime scheduling and direction of suppliers for device servicing and repairs.

• Operate and maintain AV equipment in meeting rooms and theatres.
• Coordinate repairs and preventative maintenance for AV systems.
• Provide immediate break-fix attention and support for EC meeting rooms and AV systems.
• Assist in meeting room setup, support, and refresh projects.
• Provide consultation and maintain AV room inventory hygiene.

• Bachelor's degree from in Computer Science, Information Systems, or related field, required
• IT industry experience with a concentration on service management including incident and requests, change management and governance of digital asset lifecycle is required.
• Relevant IT experience in IT Infrastructure Compute and Network skills.
• Strong verbal and written communication skills

• A competitive remuneration package including extended fringe benefits.
• Being part of the local Wipro South Europe family and also supported by 233.000 enthusiast colleagues spread over the 6 continents;
• A state-of-the-art training platform so you can grow and become the best version of yourself;
• A dynamic working environment with room for personal development
• A career path within a global leading Technology firm
• At Wipro we find it important that you have a good work life balance so homeworking, working at the HQ