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Job Description Summary

If you’re committed to delivering technology solutions to support a company providing outstanding service to its customers, then Nationwide Technology may be the place for you! Our industry-leading technology workforce personifies an agile work environment and a collaborative, inclusive culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!

The Site Reliability Engineer (SRE) works across teams to build and operate highly reliable systems while minimizing restrictions on release velocity. You’ll take a broad view and respond strategically to problems with a focus on reliability and member experience. As an SRE, you’ll spend at least 50% of your time developing software to improve observability and reliability.

You’ll help Nationwide protect our members by ensuring the availability and performance of our critical systems and by ensuring our product teams achieve and maintain high standards of quality and efficiency. With your understanding and work across value streams, from user-facing applications to underlying platforms, you’ll partner with numerous development and infrastructure teams to solve challenging problems with impact across Nationwide.

Job Description

Key Responsibilities:

• Uses and applies strategies in monitoring, automation, performance, and process engineering to improve the user experience, application architecture and resiliency.

• Diagnoses availability, latency and performance issues; making improvements in code and configuration to achieve service level objectives efficiently at scale with minimal human intervention.

• Assists peers and leaders to influence and guide product teams to implement SRE principles and practices.

• Creates and implements tools of moderate to low complexity to automate toil and improve the reliability of Nationwide’s systems.

• Supports Nationwide services in production as part of a 24x7 on-call rotation.

• Works with architects and engineers to “design reliability in” to new and existing systems.

• Works to ensure reliable interactions between Nationwide systems and Software as a Service (SaaS) providers through engineering and relationship management. 

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Director, Technology Engineering Manager/Technology Product Manager. 

Typical Skills and Experiences:

Education: Undergraduate studies in computer science, management information systems or a related field is preferred. 

Experience: Four years or more of technology experience with application development or system management, using multiple technologies within one or more domains. Proven experience with CI/CD, infrastructure as code and other modern Technology practices, with at least two years of experience building and operating distributed systems. Experience improving availability, latency and performance with a systematic problem-solving approach.

Knowledge, Abilities and Skills: Strong technical and communication skills; knowledge of planning, management and execution of Accelerated Solutions Delivery framework; and Information Security acumen. Insurance/financial services industry knowledge a plus. 

Other criteria, including leadership skills, competencies and experiences may take precedence. 

Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resources Business Partner.

Values: Regularly and consistently demonstrates Nationwide Values.

Job Conditions: 

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Normal office environment. Non-standard or extended work may be required based on project needs. Some travel may be required. 

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.