Skip to main contentA logo with &quat;the muse&quat; in dark blue text.

Site Reliability Engineer(Contract)

AT Wipro
Wipro

Site Reliability Engineer(Contract)

Noida, India

JD For Technical Remote Desk: -

  • Will be the first point of contact for users seeking technical assistance over the phone
  • Must have experience in handling end user issues remotely and perform remote troubleshooting through diagnostic techniques and increase FCR
  • Strong Technical knowledge in supporting End user issues on Hardware, Win OS, Messaging, Applications, Outlook 365, AD Exchange server etc.
  • Provides Level 3 support associated with the standard workstation Software image(s), base Software components, Hardware devices and components that comprise the standard desktop Hardware.
  • Focus on building good working relationships within the team and other Resolution Groups
  • Remain well versed in help desk policies, procedures, standards and documentation
  • All High Severity Incidents are directly assigned to Level 2/Level 3 teams to minimize downtime.
  • Good Communication skills and Confidence while handling calls remotely
  • Experience working in Remote Support Tool, ITSM Ticketing Tool, Corporate Technology

Want more jobs like this?

Get jobs in Noida, India delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

Client-provided location(s): Noida, Uttar Pradesh, India
Job ID: Wipro-1140950955
Employment Type: Other