• Responsible for ServiceNow Discovery activities (Cloud and On-Prem) and supports ServiceNow Service Mapping Activities.
• Monitors discovery and service mapping results, reconciling and addressing any anomalies.
• Working knowledge on clearing CMDB discovery related issues
• Certification in ServiceNow Admin / ServiceNow Implementation / ServiceNow Discovery is preferred

Role Purpose

• Understanding of Customer strategies and business requirement
• Create Architectural technologies and business roadmap that result in strong business / IT alignment and drive adoption, usages of technology across the enterprise
• Collaborate with key other infra domain, presales and customer architect
• Have strong delivery & solution architecture view, assess business needs capacity management, and establish the technical framework
• Deep understanding on any one of the tower DC technologies
• Virtualization VCF
• Unix
• AD & Exchange
• Storage & backup
• Network (LAN & WAN) and Security
• Service Integration & management tools
• Excellent ability to handle Customer & IT Vendors
• Excellent verbal & written communication skills to effectively present findings and reports at local and senior business management level.