We are looking for a driven and innovative ServiceNow Architect to join our growing team and help design and build solutions on the ServiceNow platform. In this position, you will play a key role on a variety of projects in ITSM, ITOM, HR and other business domains for customers all over the world.

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Responsibilities

• Analyze, estimate and design technical solutions based on the ServiceNow platform
• Serve as a technical subject matter expert to the customer and members of the team
• Oversee the development process and make sure that requirements are implemented according to the client's needs and best practices
• Participate in requirements gathering sessions
• Closely collaborate with various stakeholders and members of the team
• Create and maintain design specifications and architectural diagrams
• Design, develop and present proof of concepts
• Participate in interviews and skill assessment sessions related to ServiceNow development

• Extensive knowledge and proven experience across various applications and modules of the ServiceNow platform
• Experience in building complex solutions, including integrations involving multiple third-party systems
• Practical experience implementing ITSM processes (other modules / domains knowledge is also desirable, e.g. HR, ITBM)
• Solid understanding of engineering practices
• Solid understanding of security-related concepts
• Strong communication and presentation skills
• Ability to convey complex technical information to both engineers and senior management
• Solid understanding of Agile methodologies and ITIL
• Experience in leading a team of developers and working as a mentor
• Expertise in working directly with technical and business stakeholders on the customer's side
• Relevant ServiceNow certification
• English at B2+ level

• Opportunity to Engineer your Future and to drive the world's digital transformation with top industry clients
• Personal development program that will allow you to be valued for your strengths
• Wide range of professional trainings and workshops
• Being part of a collaborative, fast-growing, and innovative design team
• Established and accelerated growth toward different career paths, competencies, and roles
• Broad projects variety and possible mobility between projects over the time
• Collaboration in a multicultural environment and exchange of best practices with colleagues around the world
• Varied social benefits, Sports, Transportation and Health programs
• Work-life balance and flexible schedule, team buildings and sport opportunities
• Modern office/collaboration spaces (incl. new Infinity Tower business center, Sofia)
• Hybrid By Design - we provide you with the best productivity options from the 2 worlds. Meet, socialize and enjoy F2F time with your colleagues, while working from the modern EPAM's office for a few days per week and benefit from the EPAM's virtual working environment - making you able to be productive and work from remote for the rest of the week